Dusk bedding quality - am I just being fussy?

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I've just come to bed and I'm disappointed again by the terrible quality of the items I bought.

I paid for next day delivery several hours before the cut off (I paid at 2pm and the cut off is 7pm) but my items didn't arrive until three days later.

I ordered one pair of soft feels like down king size pillows and one pair of 200 thread count plain pillowcases.

The pillows are incredibly flat and feel empty. Yes, I chose the soft version but they're about an inch thick and don't feel soft at all. My old pillows have been in use for about 18 months now and are still double the thickness. One pillow has a section with no filling at all.

The pillowcases are genuinely awful; incredibly rough even after washing several times. They're so rough they've irritated my skin and I can't use them. I washed them at 30c as the label advised, using Fairy laundry detergent which I use for all of my washing. One case also had a long piece of cotton hanging from it. When I looked more closely there is a hole in the seam.

Overall I'm incredibly disappointed because the quality of both products is absolutely shocking. I can't return the pillowcases because I've washed them, and I removed the tags from the pillows so they can't go back either.

I'm genuinely considering asking my back to do a charge back because the items were not worth the money.

dusk.com/products/pair-of-feels-like-down-pillows

dusk.com/products/pair-of-plain-dye-classic-pillowcases-200-thread-count-white

I don’t have the items you bought, but we have a couple of their brushed cotton sets for winter and they are really good.

To be honest, you aren't going to get decent quality when you pay £4 for a pillowcase or £9 for a pillow. That's absolutely bottom end in terms of price.

That really. I have a cheap Dusk set and it’s ok but not more than ok
i prefer Yard bedding which is usually on offer somewhere, M&S comfortably cool (or whatever it’s called now!), and Eleanor bowmer
TK maxx often has decent brands in for budget

I've paid about that for both and they've been really comfortable.

I've never used them but doesn't dusk advertise themselves as being premium quality?

To be honest, you get what you pay for with bedding and you haven’t paid much. If you want premium quality, you’d be better off investing in bedding from Tielle (who supply the Savoy Hotel amongst others) or at a lower cost from Richard Haworth. Dusk’s higher end ranges are reasonable (but not amazing) quality but you’ve gone for their cheaper end I’m afraid.

Hmm I wouldn't expect nice quality at that price. I have a Dusk bed spread that's really heavy and good quality but it was quite expensive a few years ago. I have down pillows from Dunelm around £30 each and they are 4 years old so it's worth spending a little bit more.