Hello. So generally I don’t like to complain or request escalation to a manager, because I have been in a customer service role and know how silly people can be. But I wonder if I am missing something here?
So my son has a pair of shoes, a size 25EU, he grew out of them, I went to their website and ordered a size 26EU, same shoe. My order says 26EU. They sent me a size 25EU. It is exactly the same size as the pair we have. I sent the store a friendly email asking how I can get the size I ordered. I don’t want to pay for shipping them back and reordering as it’s not the pair I ordered (but happy to drop them back to a store). My local store doesn’t have the right size or I would go there. The store (well known) sent me back a email saying there might be potential sizing error with ordering system that they had to look into before sorting a resolution. I replied saying that’s fine but really not a concern of mine I just want my shoes and asked to be sent a size 26EU. They are refusing to send saying that I may just get sent wrong size again. WTF, I’m so confused why they can’t just compare a size 25 to 26 and ensure the one they send me is correct/larger. This is a popular kids shoe they have had for sale for years - if there was sizing problem they would know by now. This back forth has been going on a while and I just really want shoes for my son 😩 Any tips on how I can get them to resolve?