Anyone know how to talk to a real person at Duolingo

[Pleasedontdothat]

Does anyone know how to get hold of a real person at Duolingo? My husband was learning Spanish before he died suddenly just over two and a half years ago. Obviously his paid subscription was cancelled when his bank account was frozen. Every few weeks I get a notification from Duolingo that he’s come back to learning Spanish (unlikely) or asking me if I’ve seen him lately and exhorting me to encourage him to keep learning. It’s really distressing and I can’t seem to make the notifications stop - I’ve reported it multiple times to Duolingo but nothing ever happens. Does anyone know how to talk to a real person in their customer service who can help?

Oh how awful for you! I don’t know the answer but am bumping in case it helps someone knowledgeable see your post.

Sorry to hear about your DH.

So presumably you are still using Duo? We have a family subscription and allowed a friend and a family member to have our spare 'slots'. The friend sadly died and it was weird to receive notifications about them until DH deleted them from the account.

We fell out with the family member so DH also deleted them from the account. We now get no notifications about either of them.

Can you not turn off notifications in your phone app settings? My DH has all Duo notifications switched off whilst I actually find the reminders useful. Or maybe unfollow them? I'm not sure that you can actually speak to a human.

I’ve just asked copilot, and according to the AI bod you can’t - Duolingo don’t have a customer support helpline for app users to speak to a real person.

Have you tried tweeting them? Someone would hopefully read that?

Can you 'unfriend'/'unfollow' him? Or block his profile? This might feel brutal but I fear is the only way to stop it.

I am so sorry for your loss.

Try duoling.com/help

If you go into his privacy settings at the very bottom are two addresses one for the USA and one for the UK along with numbers. HTH

• duolingo.com/help

Sorry.

1. Contact Us
2. Duolingo, Inc. is the data controller of your data for the purposes of the General Data Protection Regulation (“GDPR”) and any relevant local legislation. Duolingo’s headquarters are located within the United States at:
3. Duolingo, Inc.
4. 5900 Penn Ave.
5. Pittsburgh, PA 15206
6. United States of America
7. Phone: +1-412-567-6602
8. Duolingo, Inc. is also a registered Data Controller with the UK Information Commissioner's Office (ICO), number ZA294891, at the address:
9. Duolingo, Inc.
10. 141 Wardour Street
11. London
12. W1F 0UT
13. United Kingdom
14. For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact our Data Protection Officer at [email protected].
15. For all support inquiries, please go to _https://duolingo.com/help_.

You could try posting on the Duolingo sub Reddit - I've seen a member of staff intervene there

How are they sending notifications @Pleasedontdothat?

if, via email; set up a mailbox filter to automatically send any email containing the word "Duolingo" straight to the bin

if, via phone/tablet, go to the device Settings > Apps > Duolingo > Notifications and toggle them completely Off, or uninstall the app completely

They are notorious poor for communication, sadly.

Thank you - they’re in-app notifications (they were popping up on my home screen but I’ve turned that off. I’m still using Duolingo as I do find it quite therapeutic so would like to keep it going. I’ve never used Reddit and frankly would rather not start …

@Pleasedontdothat

If you had a joint account with your husband, could you sign up separately as an individual, then delete the old account? (Unless you'd lose all your info ofc)