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Phone shop damaged my phone now want me to pay extra

2 replies

Sunflower1650 · 28/07/2026 15:30

The camera on my iphone had a broken lens which caused damage to the actual camera. I took it to a local phone shop the other day (the type that does phone repairs and sells vapes). The man said he would replace the camera, I paid a deposit so he could order the part and that was that. The reason I went there is because they have really good reviews on Google in comparison to other local shops. I dropped the phone off this morning and went this afternoon to collect it. The phone had to be taken to pieces to install the new camera, and in the process the screen has cracked in several places and detached from the touch screen part. He said I will now need to pay £50 extra for the screen repair. I was obviously a bit annoyed at this and he said I should have known that this would be a risk when taking a phone to bits. I said I didn’t know this was a risk and if I did I probably wouldn’t have bothered getting it fixed and instead would have upgraded to another phone. His response was I either pay extra or he can hand me my phone back in pieces and somewhere else put it back together and repair the screen which will cost even more. He said they usually charge £140 for screen replacements so it’s a good deal?! I know there’s probably nothing I can do about this and it should be a lesson learnt to just take it to Apple in future. I just wanted to get some opinions on this?

OP posts:
Sunflower1650 · 28/07/2026 15:47

I’ve reposted this on legal matters

OP posts:
SamphiretheTervosaur · 28/07/2026 15:49

I suspect Apple would charge for the screen too, they know it's difficult to do some repairs without cracking the screen. Most shops have notices saying so

He is offering you a decent deal

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