Anyone else frustrated by M&S online cancelling items days after the order?

[BeeMelissa]

I think I’ve had it with M&S online. I had kind of got used to the awful website and stuff selling out no sooner than in the basket, or at pay stage. But I ordered several pretty basic items last week for my holiday. I paid extra for delivery named day today. In the early hours of today I receive emails saying cancelled as out of stock. I don’t get this anywhere else. Why wait till delivery day to tell me? Now there’s no time to shop or order anywhere else and the nearest store is nearly 40 miles away. Such poor service!!! Anyone else have this?

Yup and it’s extra frustrating when there’s been an offer discount which I’ve then missed out on when things are back in stock. On top of that some sizes seem never to be available…

I have had it with sale items which is often to be expected, all shops do it but not full price ones

I hear you OP, it's so annoying. It's fine to look for something and see it's out of stock, but so annoying when they let you buy it and then tell you. I guess it's because they have a fast turnover of sales but it does seem to happen often.

Oh i had an order cancelled yesterday part of my order is in for collection the other half, nah you are not getting it here is a refund! It is only a couple of t shirts but so irritating.

Spent nearly £100 and it was all summer stuff. I think one sale item. I wouldn’t mind so much if they disappeared from my basket before paying but to cancel and refund days later on selected delivery date is crap. They need to sort out their sales and stock systems.