Hello,
A week ago I ordered a few pairs of trainers from a company called Norwood London. I have wide feet and always find it very difficult to find shoes that fit comfortably, especially trainers. As they are a mail order company, I ordered 3 pairs of trainers, each in 2 different sizes. I didn’t look up the returns policy in detail at the time but it stated ‘easy returns’.
They have arrived, and unfortunately none of them fit particularly comfortably. The smaller size ones pinch at the toes and larger ones are far too big both length and width. So I looked on their website and it asks you to send them an email to begin a returns procedure… to send the shoes back to a warehouse in Asia! Given that the company is called Norwood London, I was very surprised to see they have to be sent back to Asia. I expected to return them at my own cost, especially as I ordered several sizes, but have no idea how much this ‘easy return’ to Asia at my own cost is going to be :/
Also, it was only when looking up how to return them that I saw it stated ‘ordering multiple sizes with the intention of returning incorrect fitting shoes is not permitted’. I have never seen this rule and honestly thought it was pretty common for customers to order multiple sizes of shoes and return the ones that don’t fit- at the customer’s own expense, of course. It certainly wasn’t made at all clear at the time of ordering that this rule existed.
Just wondered if anyone has had experience of needing to return items to this company and how they found it please?