All help welcome.
I booked a guest house via hotels.com. looked good online.
Turned out to be a scummy HMO. Broken windows. No curtains. Bare flooring. No staff on site.
No response to the emergency helpline on the booking.
I contacted hotels.com and they suggested I should find another room in the area.
I decided to do this after the gig I was in the area for, as it was starting soon.
Once I got back after the gig at 11.15pm, the keypad entry code didn't let me in the room. So I couldn't get my things. Again, no response from the emergency helpline. I rang an emergency locksmith that didn't turn up after 90mins, so I left and found a very expensive room to sleep in.
Next morning, no response again from the helpline. The locksmith I called turned up after 30mins and got me in the room. I got my belongings and left.
Hotels.com are refusing to refund me the cost of the room and the cost of the locksmith.
To annoy me further, hotels.com have turned my 1 star review to a 2 star review and deleted all my pictures showing how awful the place was.
I'm loathe to claim on my travel insurance, as there's a £100 excess. It's not worth it.
Where do I go now to get my money back? hotels.com have washed their hands of the matter.