I've bought and sold on Vinted a few times with no problems. I picked up a parcel the other day and the seller had clearly mixed up my bundle with someone else's as it wasn't what I'd ordered. Address label was correctly to me.
She is nice and apologetic and asked me to send it back for a full refund and she'll refund the postage, but Vinted aren't being very helpful about how to do it and seem to just send automated messages. The last one was "You can finalize the arrangement for the return fees directly with the seller" but I'm not clear on exactly what this means.
They also keep saying responsibility for paying return postage is with the buyer, unless otherwise has been agreed with the seller. It has been agreed, but I don't know how the seller is meant to refund me - paypal? I'll send her my bank details? all sounds a bit dodgy when surely it's easier for Vinted to arrange the seller to buy a pre-paid label I can use?
I am sympathetic as I can see it's easily done, and if she refunds us both and pays return postage she'll be out of pocket, but equally I don't want to pay for postage back to her and then potentially get nothing back.
Just wondered if anyone had been in the same situation.