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Problem with SHEIN refund

5 replies

burntfingerss · 22/03/2026 22:37

Posting here for traffic.

I just returned several items to SHEIN. I’ve received an email to say three of the items “do not match the items we received” and they won’t be refunding. Definitely the correct items and in all the right packaging!

Has anyone else had this before & is there anything I can do? The refunded other items in the return.

I’m feeling really pissed off at the injustice of it. I do often order to try on things, and often the quality is really quite crap, so I have made several returns before, although have never had this problem. I do wonder if it’s “punishment” for the previous returns.

it’s made this “cheap & cheerful” order not quite so cheap! I’m seriously thinking of never ordering again on principle.

OP posts:
Missohnoyoubetterdont · 22/03/2026 22:41

I think that’s what you get for buying cheaply from China.

Bourneo · 22/03/2026 22:42

Yes, I've spoke to the online chat and argued my case, they refunded me. Think they try it on

burntfingerss · 23/03/2026 11:14

Thanks @Bourneoi did exactly that and I’m getting the refund!

OP posts:
Bourneo · 25/03/2026 07:56

Yay! They're so naughty 😠

VanillaImpulse · 25/03/2026 08:06

I never got refunded for some trainers I bought on there years ago that I returned. Have since found out what a shit company they are and would never use them again.

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