I bought a De’Longhi Rivelia on 1 Jan this year. The grounds tray would not open so I contacted Delonghi and they arranged collection. They initially advised up to 10 working days to get a replacement. This period has now passed and I have as yet not heard anything back. I keep speaking to customer services, who frankly just take calls and say they will pass it on. They don't have the authority to issue refunds or action anything. I feel like my hands are tied. I have sent emails, put a review on trust pilot, asked on a live chat. I'm not getting anywhere. Can anyone offer any advice?