I owed roughly (all numbers approximate) £85 to Klarna, that was my balance.
I had recieved a refund of 37 on a separate ( to the 85) klarna purchase and chose to have it as klarna credit to pay off my balance further (rather than refund to card)
So i clicked on 3 seperate shop payments which Totalled £42 and paid those 3.
£37 used was my klarna balance and £5 went from my bank (only £5 has come out)
Immediately after my klarna balance went down to £43 as expected (paying 42 off a 85 blanace)
All good.
But i clicked on something else and my balance went up to £61
Im trying to explain to a klarna agent and they don't understand what I am saying.
Ive used 42 quid of my refund and bank money but my balance has only gone down by 20 add quid.
I have mild learning difficulties and am just confused!