Jojo/Next return delivery - Evri didn’t turn up

[Mamma18272]

I scheduled a return delivery to JoJo Maman Bebe on Sunday - it offered Monday with Evri which seemed short notice but I selected it and got a confirmation email. After waiting in all day they didn’t turn up. I’ll call JoJo tomorrow but should I assume they are not coming tomorrow or any other day either? Should I try to rebook another day? (Probably after Xmas now.)

I thought they were owned by Next which seemed pretty slick with deliveries and returns so this is quite disappointing.

I had to call next four times to rearrange an evri collection that never arrived

I tried to return an item to Next 3 times with Evri and they were no shows. Finally emailed Next and ranted about it a bit. The next day an irate driver turned up and collected. I wasn't told he was coming. A bit of a nightmare really.

Whenever Evri deliver to me, their average time to deliver is 11:30pm! I do not like them at all!

My daughter arranged an Evri collection from our house last week. She had an email saying failed attempt to pick up. We have a Ring doorbell and 2 dogs. They hadn’t been.
She thought she’d put her address by mistake and had to ring the seller to sort it. It had been scheduled for ours. They picked it up a couple of days later.
I’m not sure they get paid for collections. My Evri people atm are both very good.

ugh thanks all. Might try to drop it off in store instead now.