Is this the same rug?

[Daffodilsareyellow1]

A very exciting thread for a Saturday evening.

I purchased a rug and took it out of the packaging yesterday. To me, it looks like a completely different rug (colour wise).

I've attached a photo of what I ordered and what I received. I do understand there will be variations in colour and that the actual product will differ to the colour on screen. However I love the paler, muted look. Not bright blue/purple looking!

Looks the same to me.

Yeah, looks the same to me as well.

I understand what you're saying as I had the same issue with a rug from Wayfair where the colours were extremely vivid compared to the photo.

Same pattern but COMPLETELY different colour to me. The one on the right states it is 'red' whilst the other is blue.

How are people seeing them the same, they look totally different colours to me

Me too. It’s the gold dress blue dress again!

the one you received looks more blue

It’s blue on the most inner pattern, red on the outside/edges.

Is this another Gold/Blue dress situation?

The photos are taken at totally different angles and with totally different lighting, that's why (imo) they look so different.

Haha fair enough. I can see it's the same rug in terms of the pattern but I don't see at all how it's the same colours. I've taken several photos in different lighting, it's definitely not the faded/muted look as on the website.

I can return it and order another, so not the end of the world. However, I don't know what to order. I want a rug that's the same sort of colours as the website photo but I gave a feeling that whatever I order, it won't look that way!

@Daffodilsareyellow1 just fyi, Kukoon customer service is brilliant.

They also have a live chat from 9:30am to 4 pm

Which is the actual rug you ordered @Daffodilsareyellow1?

How was it described on their site and on your email/receipt.

Although the pattern looks the same, one is blue and the other red, which is totally possible.

Pattern yes, colour no.
Are you sure they sent the right colour does it have a sticker underneath or label

It's called Savannah...
https://www.kukoonrugs.com/products/washable-red-distressed-traditional-rug

It only comes in the one colour. I'm sure i can return it and it's not the end of the world but I wouldn't know what to buy in it's place as the colours look completely different to me!

I have emailed to ask if they sent the wrong rug but I just think the pictures are misleading. Such a shame as the same thing happened the last time I ordered a rug. It's a pain to package up.

The other pictures of the rug on the website, in actual rooms, look exactly like your rug - quite vivid blues and reds.
There is a beige version on the website that might have the paler look you’re seeking?

The reviews also comment on the colours being different

I’m pretty sure they’re the same rug, but I’d say the colour difference is due to the lighting and a colour cast from the screen’s device.

@cinnamongirl123 Is it a beige version of the same rug? I can't see it in any colour other that what I've purchased, could you send me a link or screenshot please? Thank you.

I’d say not however when I built a website I became aware that colours show completely differently on different devices. Colours I loved looked great on one screen and awful on another device so it’s so hard to tell due to this!

Just seen they charge £20 to return a rug off this size!! It was £150 with a Black Friday discount. I'm not happy as it looks completely a different colour, I have the hassle of packaging and returning it before xmas, I now have no rug, it'll cost me £20 to return and I will have to buy another at full price!

Do they have it in more than one colour on the website, could they have dispatched the right rug in the wrong colour. ?

Complain you might get a partial refund