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Anyone getting weird payment reminders from Next when they shouldn't be?

4 replies

pastabest · 13/12/2025 09:18

I've had an email last night and a text this morning saying they haven't received my monthly payment (I.e I'm overdue!)

In a bit of a panic last night I logged in and paid for the few bits I ordered at the end November and it seems they have also charged for my next unlimited sub around the same time (normal in late Nov) but that is also not 'overdue' yet.

I haven't even received a statement for these items or the unlimited sub yet - it would usually be due at the end of Dec. I've checked and double checked that there isn't anything outstanding from previous months. I've not received any statements since September which was for the stuff bought for holiday in August.

Are Next systems just having a moment - perhaps its supposed to be my VIP text and they've got mixed up!?

OP posts:
sueelleker · 13/12/2025 09:35

Have you checked the email address? Could be a scam. I keep getting messaged telling me that my Apple pay is overdue-never used Apple in my life!

SunnieShine · 13/12/2025 09:36

Yep, scam was my first thought. DON'T click on any links.

pastabest · 13/12/2025 09:55

I don't think it's a scam as I've had an email and text from the usual email address/ numbers they usually text me on.

I've logged in through the Next app and paid the bill and had an email and text on the same numbers agai thanking me for the payment.

If other people are getting them too I think it's a next systems error?

OP posts:
Gabbycat245 · 13/12/2025 11:23

I had a weird email from next a few weeks ago telling me an order had been dispatched when I hadn't ordered anything. Logged in via the app and all looked fine, so I just ignored it. Perhaps there's a squirrel in the system!

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