Dusk.com Nightmare

[Roseshavethorns]

Has anyone else had a complete nightmare with Dusk.com?
I ordered a bed on 19th October and selected a delivery date of the 24th. Nothing arrived. Emailed (there is no telephone number on the website). After 4 days I was invited to rebook delivery. I did that (delivery was supposed to be today) and nothing. Emailed again and no reply.
I checked the order status and it still says processing.
I finally found a customer service number and apparently no delivery was ever arranged.
Needless to say I have cancelled the order.
I am now left with guests arriving at the weekend and no bed for them to sleep in.
If anyone needs it then customer service number is 0113 519 0311

My neighbour told me she had exactly the same experience with Dusk. She got fed up of sleeping on her mattress on the floor in the end and finally managed to cancel her order (after it being rearranged multiple times by the company) & buy a bed from elsewhere.

Dusk are a pain with deliveries I find - the products are good when they arrive but the deliveries can be so patchy and they are a nightmare to get hold of. I’d buy from them again, but not if I needed anything urgently (or even within the month…).

That's shit OP. I just bought a bed from these people and they were brilliant; kept me fully informed, I chose the delivery date, they sent a time slot well in advance, it arrived at the right time, delivered by their own guys who were helpful and brought it upstairs for me. It's Wednesday, might be worth phoning them to see if they can get something to you by the weekend?

Sleepland Beds - Quality Beds, Mattresses And Kids Beds

Thanks. I'll have a look.

Hi
had exactly the same experience, ordered a bed in July which didn’t turn up until September.
the quality of the bed was dreadful so we sent it back!

I’ve just taken delivery of a dusk bed and it was broken. Luckily, they have collected it and now I’m
just waiting on the refund. I would steer clear if you can. The quality of the furniture is rubbish.