I ordered a month ago from b&q. Large outdoor pots.
I saw after delivery one was cracked. Then I realised the other wasn't going to be suitable for long term.
I got in touch with customer services for a return and refund. I don't own a car so can't drive into the shop in the city.
Customer services replied back to me and told me that it came from another b&q location and they have been informed and please wait 48-72 hours for a collection confirmation.
So that is 2 to 3 working days.
There was no response after that time.
I contacted customer service again.
I was told the same thing again. They escalated it to the store and to wait 48+72 hours for a response about a collection.
Again this wasn't honoured.
I emailed customer service again a few days ago requiring about a return and to please provide a collection date by end of Wednesday the 5th of November.
This was ignored.
Yesterday I got a notification from a UK about a delivery but I am not sure what this is. I presume maybe it's for collection but I have no details whatsoever.
My email was responded to this morning from b&q and they just pretty much told me the same thing as before but in different words. It's been escalated to a particular store and they will be in touch with you.
This is bullshit. I have been 2 and half weeks trying to organise a return and collection. It doesn't take this long.
Would I be successful for a chargeback with the bank?