I worked in an upmarket ladies fashion shop... MOTB, outfits for posh parties etc.
This woman came in and wanted a wedding outfit, I think she was MOTB. I kitted her out, the lot... a navy dress with white accents, bolero jacket with white collar, hat, shoes handbag.
I packed it up beautifully in tissue and a box, it was an expensive spend and she paid for it all cash (think she was a bit dodgy actually...)
About 3 weeks later she came back and said could she change her mind, she had 'gone off' the outfit and wanted a refund for all of it.
When I took it all out... I could see the white collar had sweat marks and make up all round it, there was even a hair or two on the collar, there was a stain on the dress, the bottom of the shoes were scuffed, and sweat marks round the headband of the hat! She had obviously worn it for the wedding and thought I was stupid lol
I politely said... all this has been worn so no, we will not be giving you a refund. She flatly denied she had worn it, saying she had bought it like that. We then argued the toss about the hairs on it, the stain, the make up on and on. She got really nasty and told me she was going to get her brothers onto me and I would regret it. Thank god I had someone else in the shop with me, we nearly called the police but she stomped off eventually.
I did watch my back for a couple of weeks though...