When do you receive relevant paperwork and land registry deeds after paying off your mortgage

[Terracottafarmers]

We paid our mortgage off two weeks ago and still haven't received any letters at all. I'm slightly concerned. I tried calling Barclays today but I was waiting for over two hours before I hung up.

@Terracottafarmers

From Barclays site

We’ll release the charge held on your property within 30 days of your mortgage being completed.

You’ll receive a deed letter with the charge release confirmation, which you should sign and return to us, confirming where the deeds should be sent to.

I don’t think I got anything when I paid off my mortgage some years ago as the deeds etc are all online now - no paper copies.

We did same, a few weeks later we had a glut of letters from them (about 8 in total!) about it.
You won’t get a copy of your land registration certificate but you can apply to HMLR for a copy.
if your property wasn’t registered when you bought it Barclays may hold some deeds and will return these.

Side note, it's a useful thing to set up an alert on the Land Registry regarding your property (it's free). You'll get a notification when Barclays have registered that the mortgage is completed, and also if anyone tries to raise a mortgage or charge against the property in future.

I downloaded the relevant documents from the LR once all the mortgage admin was done, as pp have said, there may not be paper deeds.