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M&S have paused online orders???

27 replies

upandleftthenright · 23/07/2025 11:20

Went to order and ordering has been paused? Anyone else having issues?

OP posts:
Bengenderson · 23/07/2025 11:21

Did they ever resume online ordering after the security thing? I wasn’t able to online order in June because of it

Malaco · 23/07/2025 11:22

I've ordered twice recently, so it has worked since the cyber attack. Not checked today though

upandleftthenright · 23/07/2025 11:22

Oh really? Wow. That must be having a huge financial impact

OP posts:

Interested in this thread?

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upandleftthenright · 23/07/2025 11:23

Malaco · 23/07/2025 11:22

I've ordered twice recently, so it has worked since the cyber attack. Not checked today though

Down just now

OP posts:
cyvguhb · 23/07/2025 11:23

upandleftthenright · 23/07/2025 11:22

Oh really? Wow. That must be having a huge financial impact

You haven't heard about the cyber attack?

RainSoakedNights · 23/07/2025 11:23

All showing as okay on my app. What were you trying to order? They’re slowly bringing more and more back online

RainSoakedNights · 23/07/2025 11:23

All showing as okay on my app. What were you trying to order? They’re slowly bringing more and more back online

upandleftthenright · 23/07/2025 11:25

I think it’s paused if outside UK

OP posts:
RainSoakedNights · 23/07/2025 11:25

upandleftthenright · 23/07/2025 11:25

I think it’s paused if outside UK

Well, yes.

It says big on their app that delivery is England, wales and Scotland only.

Ginisatonic · 23/07/2025 11:26

I ordered earlier this week. I usually have things delivered to my nearby m and s food store but they are only doing home deliveries at the moment. No returns to store either so it has put me off a bit but I had a gift voucher to use.

upandleftthenright · 23/07/2025 11:27

Getting this

M&S have paused online orders???
OP posts:
ReignOfError · 23/07/2025 11:27

Never mind, others have made the same point

RainSoakedNights · 23/07/2025 11:28

This is from their app

M&S have paused online orders???
TheCurious0range · 23/07/2025 11:28

I ordered school uniform about twenty minutes ago

upandleftthenright · 23/07/2025 11:30

TheCurious0range · 23/07/2025 11:28

I ordered school uniform about twenty minutes ago

I’m going to reboot my laptop as may be because I use a VPN

OP posts:
upandleftthenright · 23/07/2025 11:30

But never had an issue before

OP posts:
Malaco · 23/07/2025 11:32

I found the orders I placed recently arrived quickly. (Quicker than they said.)

Fredthespider · 23/07/2025 11:40

At the top of the page it says ‘visiting from the United Kingdom? Go to site’ - click there and that should take you to the site you need. I assume your VPN is making it look like you’re outside the UK

BBQBertha · 23/07/2025 11:41

Ginisatonic · 23/07/2025 11:26

I ordered earlier this week. I usually have things delivered to my nearby m and s food store but they are only doing home deliveries at the moment. No returns to store either so it has put me off a bit but I had a gift voucher to use.

Same here and I had to pay for home delivery.

CrazyOldMe · 23/07/2025 11:44

Yikes. I will never be ordering from them again sadly.

MellowPinkDeer · 23/07/2025 11:48

I’ve literally just ordered something?

Sewmania · 23/07/2025 11:48

They haven’t brought online ordering back in Ireland yet after the cyber attack. I’m sure they’ll roll it out soon. I’m happy to wait until they are ready, better that than then start before their systems have been fixed.

Nanny0gg · 23/07/2025 11:59

CrazyOldMe · 23/07/2025 11:44

Yikes. I will never be ordering from them again sadly.

Why?

They'll be incredibly secure

pontipinemum · 23/07/2025 12:03

It doesn't work in Ireland yet. Been a long time!

Zebedee999 · 23/07/2025 12:10

upandleftthenright · 23/07/2025 11:20

Went to order and ordering has been paused? Anyone else having issues?

I tried to order some stuff two weeks ago but practically no stock, a few outsize items but nothing in anything I wanted. Usually no trouble at all. It's as if they haven't re-stocked since the IT issues. A great shame companies brought to their knees like this by criminals.