On holiday in Greece with DH and our teens DD18 and DS17. When we booked we specifically searched for a place with 2 separate bedrooms. We found a self catering hotel apartment - 2 bedrooms (1 x twin, 1 x double) with a separate living room/kitchenette.
On arrival we were told we’d been “upgraded” only to be dropped at the room and find it’s 1 bedroom with 2 single sofa beds in the living room/kitchenette.
We went back to reception to be told the new room is superior and newer. We specifically wanted 2 bedrooms with the separate living room/kitchenette so we asked to have what we booked. Apparently there is not one available.
It seems they overbook the 2 bedrooms then try to “upgrade” you to a 1 bedroom with put you ups.
The head receptionist isn’t here until 9pm but we’ve been told there’s not a 2 bedroom to move us to. It’s a small hotel.
We booked with a reputable well known tour operator. They’re investigating but have also been told by hotel no one available to speak until 9pm.
I don’t want to overreact but we have no separate living areas. The teens and their luggage are in the living room. DD has ADHD and doesn’t sleep great so we won’t be able to get a cup of tea/breakfast etc until they’re awake each day.
I don’t even know what option we have but to put up with it! Had a horrible few months and I know there’s worse things and that this is minor for 14 days.
Realistically what can the tour operator do when in reality we have enough beds to sleep on and the hotel is saying they don’t have a spare 2 bedroom for us? I just feel what we have is not what we paid for. I’m not after money.
I think I just needed to vent a bit. I’m probably tired, up since 2.30am. I’m irritated too that they tried to tell us it was an upgrade!