Vinted - mix-up what to do?

[Lavendersquare]

I sold a White stuff dress and accidentally packed up and sent a different WS dress, one I really like and didn’t want to sell. As soon as I realised I contacted the purchaser and explained what I’d done, said as soon as she gets it to raise a case and I’ll agree to a refund and free return so she can send it back. Once I’ve received the dress and the buyer gas their refund I will re-sell the dress they wanted.

I’ve attached screenshots and they think I’m a scammer, which I’m not.

Have I dealt with this correctly?

OP says she’s been selling for a while and has good feedback though.

It doesn’t make any difference. Vinted CS is notoriously bad and they have so many users that banning one who is in good standing means nothing to them if they suspect they’ve ran a scam.

You misunderstood my point - I just mean surely the buyer can judge from the OPs feedback that it is unlikely to be a scam. Yes someone with years of good feedback could all of a sudden turn into a scammer for a fiver but how likely is that?

You may or may not get it back.

But you’re exacerbating the situation. I’ve sold 150+ items on Vinted, so I ‘get it.’ But if you’re not familiar with the system for whatever reason then it can appear quite complicated.

’I’d really like my dress back’ isn’t helpful, suggesting she’ll have to re-buy the original dress also isn’t helpful.

The best thing to do to gain back some goodwill would be to write off the cost of the original dress if it’s only £5 and send it to her for free. Explain very clearly, and helpfully what she needs to do to return yours, whether that’s report an issue, just not collect it or whatever.

Do you have her address or can you somehow pay for separate postage to get the original dress to her?

Otherwise you might have to reassess how much you liked the Wrong Dress and just write the whole thing off as a mistake.

Oh right. Dunno. I guess a scammer could have many scam accounts to provide decent feedback. I’ve had some shitty buyers who she had good feedback.

She doesn’t have her address. It was an Evri QR code/print at shop.

I agree. OP your messages have got real attitude in them, considering you’re asking her to do you a big favour. If I were you I’d send her the correct dress, and then hope she was reassured enough to post the incorrect one back.

But it was your error... poor woman just wanted what she'd bought. You have no rights over this but you can just hope she does send it back. I'd send the second dress for free (refund the cost of it) then wait until she received it, then politely ask again for her to send the other dress back (obviously with postage paid).

I agree. You really don't have a leg to stand on here. It's not her fault. Be really kind and she might help you out. She definitely doesn't have to though.

If I am being brutally honest after the attitude in the messages, and if I wasn’t going to receive the dress I wanted in time, I wouldn’t bother returning it either. I think most people on here would probs do the same.

How exactly do I send the correct dress? I don’t have her address, just a QR code that can’t be used a second time. If she gives me her address and I just post it Vinted will have no record that I actually sent her the right dress.

I thought I was being helpful by getting in touch before she received the wrong item in the post 🤷🏻‍♀️

AFAIK you can't operate outside of Vinted. Taking a sale off the platform will result in a ban for you both.
You'll have to rely on her goodwill, if it's a home delivery but fingers crossed, it will get returned to you due to non collection, if she's on holiday.

Re locker/shop or delivery to the door - if you look at the tracking information it should say e.g. Yodel store to door, or In post locker/shop pickup. Hopefully it's the same for Evri?

Clearly the buyer isn't the smartest cookie. I'd send a bulleted explanation of the process. Then perhaps contact Vinted yourself and see if they can talk some sense into her. You could potentially also contact Evri?

Buyers who say 'but I needed it by X date' without asking if you can post in time can piss off and go to a shop 🙄

This is a bit shite. To be fair there are a lot of scams which start this way, and sending a bulleted explanation is just going to sound patronising af and probably put buyers back up. The buyer would be doing by seller a favour to return it, essentially it isn’t her job.

Vinted CS is shite and as it’s the sellers mistake, I dont see what they can do. Get someone to hammer down the buyers front door until they agree to send back the wrong item?

Evri won’t deal with OP as they aren’t Evri’s customer. Vinted are Evri’s customer as Vinted supply the label to OP. It would be different if OP had bought postage direct from the Evri website. But tbf even if she had, it’s not Evri’s mess to sort out. They can’t make the customer send back the wrong item either.

Buyers who say 'but I needed it by X date' without asking if you can post in time can piss off and go to a shop

In most instances yes, but in this case they would’ve received it in time if the sender had sent the correct thing to begin with. They are unhappy because returning and then waiting for the correct thing to be sent out will mean it’s not with them in time. In this case you can’t blame them for being pissy.

Buyers who say 'but I needed it by X date' without asking if you can post in time can piss off and go to a shop

In most instances yes, but in this case they would’ve received it in time if the sender had sent the correct thing to begin with. They are unhappy because returning and then waiting for the correct thing to be sent out will mean it’s not with them in time. In this case you can’t blame them for being pissy.

I don’t think that’s the case here. The dates the buyer has mentioned are the dates that the original (wrong) dress should arrive so even if it was the right dress there’s a chance she wouldn’t have it in time.

Oh right. I would expect if it’s a delivery they will just put it through the door anyway.

I buy a lot on Vinted and I would also suspect some sort of scam.

This is your mistake and you are expecting the buyer to invest time and take a risk to fix it. This absolutely screams scam. She has no reason to trust you.

it you want your dress back, you need to engage in some customer service.

you could ship the other dress by simply asking for the address.

you could relist the dress for as close to free as vinted will allow and only post it when she is online and ready to purchase. Once she has the correct dress, she may be inclined to return the other dress for a refund.

I think you need to just get her address and send her the correct dress now

You are causing her stress and hassle, and she has to wait extra days to have her item posted due to your mistake, so I think you need to rectify this, even if it is ar cost and risk to you (by posting not through vinted)

Or, just leave it as it is and accept you will get bad feedback, although that probably won't affect you that much.

I think you have been unfair to the woman...she is having to post the original dress back (so wasted trip to the shop/locker which is inconvenient and wait a lot longer for what she bought ) and your messages have just been focused on you and what you want

Send her the dress she wants free via a next day delivery service and hope that she takes pity and sends the other one back to you.

How? I'm struggling to see how you packed up a dress you love and wear regularly. Surely you sort the things you don't want and they're elsewhere.

She's got a dress she didn't order, maybe she'll put it on tinted and you can buy back.

This was your fuck up.

Ask her for her address, send the dress she ordered along with a fiver to cover postage for sending the other dress back, then ask her to please post your dress back to you.