Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Health Anxiety clogging up A&E

594 replies

Influencerofcrap · 13/02/2025 16:18

Im really pleased that finally someone within the NHS has come out and said this.

Having been treated myself in A&E, in the corridor (outside triage) due to lack of cubicles, I was genuinely shocked at the amount of patients that attended who shouldn’t have been there. I’m not talking about those that were genuinely ill and couldn’t see the GP and had no other choice but the ones that were clearly anxious about their health and symptoms that didn’t warrant an A&E visit. They were all sent on their way but it still was time that was taken away from those patients that genuinely needed help. I wonder what the answer is to this, because something has to change.

Health anxiety not emergencies clogging-up A&E

Health anxiety - not emergencies - clogging up A&E, doctors warn

Patients are demanding urgent and immediate care when it is not always what they need, doctors say - and it's making the NHS winter crisis worse.

https://news.sky.com/story/health-anxiety-not-emergencies-clogging-up-aande-doctors-warn-13308195

OP posts:
emailthis · 13/02/2025 21:35

It sounds like you yourself were nowhere close to dying.

Why were you clogging up A&E?

Or are you special in some way?

thegirlwithemousyhair · 13/02/2025 21:38

GinghamGreengage · 13/02/2025 21:13

I’m not sure where in the country people are waiting 2-3 hours in A&E. Last time I needed antibiotics I absolutely couldn’t get a GP appointment, so I phoned 111 and was directed to urgent care. It was Thursday lunchtime and the estimated wait time was 14 hours.

I have a card in my purse that gives the recommended dosage of antibiotics for an acute inflammatory episode - I have no lymph nodes in one arm due to the “health anxiety” that turned out to be breast cancer. I’d left it for a few days and hoped for the best because I couldn’t see or talk to a GP. But the pesky thing got worse. Damn those 32.missing lymph nodes.

I had no intention of bothering A&E with this infection that I have been repeatedly told by doctors could easily become sepsis, because after all, I didn’t have blood spurting or bones sticking out. Back to 111 and a GP called me the next day to prescribe the antibiotics as stated on the card in my purse.

I could have just not bothered the NHS and died of sepsis quietly in my bed. That would have brought down the waiting list.

Sepsis is an emergency silly. 50,000 people a year die from it.
Your response is ridiculous.

Montuaklighthouse · 13/02/2025 21:45

TwigletsAndRadishes · 13/02/2025 17:09

I used to be very scathing of people who unnecessarily clog up A&E for things that are neither accidents or emergencies, using it like a 24 hour walk-in GP centre. These days I am much less judgemental because I know how bloody hard it is to actually see a GP. And once you've eventually seen a GP, how long you then have to wait for a referral for something that is grinding you down and ruining your quality of life and making you incredibly anxious that it could potentially be serious. And if it was serious, it wouldn't be picked up in time.

People in constant pain get frightened and desperate and just DO NOT KNOW WHAT ELSE TO DO.

Edited

THIS AND THIS AND THIS!!!

Interested in this thread?

Then you might like threads about this subject:

CanadianJohn · 13/02/2025 21:47

I've just realized, you don't have walk-in health clinics in England. This city of 250,000 people has 24 walk-in clinics (I just counted). Walk in, register, take a seat and wait. That's the first place to go, for most people. Most clinics are open 10 or 12 hours a day, 5 or 6 days a week. I think there might be a 24 hour clinic, I'm not sure.

GETTINGLIKEMYMOTHER · 13/02/2025 21:52

cerisierblossom · 13/02/2025 16:50

@ERthree my dad needs to see a GP when he gets episodes of diarrhoea because he has an undiagnosed gut condition that means it soon turns into weeks of it and he ends up in hospital.

His GP has given strict instructions that if it's out of hours he's to report to a&e. Should he be fined?

Obviously ERthree didn’t mean anyone like your dad.

Papyrophile · 13/02/2025 21:54

The conversation about pharmacist led treatment came up this evening at my Spanish class. Spanish and French pharmacies are so much better than Boots pharmacies: Boots will tell you to take the weak OTC preparations they are licensed to sell to anyone; Spanish/French pharmacies are allowed to sell and dispense higher-strength medications, after consultation. Simple example: I suffer from acute allergic responses to insect bites and hay fever. In Spain, the pharmacist can recommend and sell me a powerfully effective anti-histamine that is only available in the UK on a doctor's prescription. In the UK all you can get is stuff safe for infants that supermarkets have on the shelf for 50p.

I added "after consultation", because that's actually quite an important control.

GinghamGreengage · 13/02/2025 21:57

niadainud · 13/02/2025 21:22

I do think they should try to improve the service you get from 111 - that might prevent a few people from turning up at A&E unnecessarily.

I phoned them once at about 3am when I had horrendous stomach pain from either food poisoning or a gastric bug, and the advice was, "Don't eat any hot or spicy food." As if I was about to order a curry at 3 o'clock in the morning.

I’ve seen the advertisements for call handlers and it’s minimum wage or about £1 more per hour. They are not medics.

Twilight7777 · 13/02/2025 21:57

Theeyeballsinthesky · 13/02/2025 17:05

Tbf the NHS doesn’t help the anxiety with its “oooooh maybe that little pain is in fact cancer!!! Best go to the GP just in case!!” adverts

people have no ability despite having access to more information than ever to evaluate health risk. Is it likely this upset stomach is just something you ate or is it something much worse???

So of course people are anxious about their health, what we need is a better way to manage that except we don’t have the workforce to do so

I dont there’s much that can be done about the ‘I visit A & E for cold’ people, as theres nothing that can fix it, other that plough millions into mental health and triage services. I personally think we need to start educating children and young adults (perhaps 9 years and above on what is an emergency and what is not, (not chronic medical conditions of course), maybe a visit from an ex nurse? Backing it up with activities related to health and the nhs. Maybe include first aid? I know it means more work for teachers, but it means that in 15-20 years we’d have an basic medial educated society that no longer goes to A & E for a cold. (Obviously not relevant for those with chronic medical conditions and disabilities).

LunaTheCat · 13/02/2025 22:00

I am a GP ( puts hard hat on 😂)
I am a bit sad to see all the comments about GPs here… I trained 11 yrs to be a GP.. I consider myself privileged to share people’s lives.
The lack of appointments and limited time to see patients is not the doctors fault.
i have patients with health anxiety. Its awful.. I can also be prone to some myself … it’s common in doctors. We have an anxiety disorders clinic and they refuse to treat people with health anxiety! It’s an awful debilitating condition and I am unable to get specialist mental health care at all for people.
Health anxiety is a condition that needs lots balance ..as a doctor I want to be respectful and listen but I don’t want to over-investigate as this makes it worse.

GinghamGreengage · 13/02/2025 22:02

thegirlwithemousyhair · 13/02/2025 21:38

Sepsis is an emergency silly. 50,000 people a year die from it.
Your response is ridiculous.

I know. That’s why I was so persistent about getting the antibiotics. I was alluding to the magical place where A&E is a 2-3 hour wait and a previous post that said A&E was exclusively for people with blood spurting and bones sticking out. THAT was ridiculous.

GretchenWienersHair · 13/02/2025 22:03

ERThree might not have done, but the poster who responded with “chronic illnesses are managed by speciality teams at hospitals and/or specialist nurses” when I said I often have to go to A&E when my serious illnesses flares up did.

People really have no knowledge or understanding of other people’s medical history and why they may be sitting in a&e for vomiting or diarrhoea, so really should just STFU and mind their own businesses.

GretchenWienersHair · 13/02/2025 22:03

GETTINGLIKEMYMOTHER · 13/02/2025 21:52

Obviously ERthree didn’t mean anyone like your dad.

Sorry - my above post was meant to quote this.

Rumpoleoftheballet · 13/02/2025 22:04

How on earth can you know that the A&E was full of people who suffer with health anxiety @Influencerofcrap?

Bubbles332 · 13/02/2025 22:09

@xRobin are you ok?

Rumpoleoftheballet · 13/02/2025 22:09

TakeMeToTheSeahorseDisco · 13/02/2025 17:08

I don't normally comment on stuff like this but the generalisation around anxiety really grinds my gears.

Ive had anxiety for 20 years, been on and off medication, I've tried everything I can, CBT, hypnosis, the list is very long.

There are no "mental health services". Unless you pay privately, which is crippling, if you have poor mental health, tough.

So, I'm really happy for those of you who have never had the misfortune of having anxiety or any other mental health problem, slamming those of us that do, or giving your helpful suggestions of "go for a walk" because you have. no. idea. And be bloody thankful you don't! Because it's hell and we're not treated, just medication thrown at us.

And before anyone jumps on me, I dont go to A&E because I'm worried about my health, I absolutely hate hospitals and would rather be anywhere else. So, if I'm ever in A&E it's because I'll have been dragged there!

I just couldn't scroll by all of the mindless generalising comments about people who have anxiety, once again being bad mouthed by people who are lucky enough not to understand it.

Edited

🩷🩷

DistantSkye · 13/02/2025 22:10

I can't help thinking that article is just designed to get people all worked up about the wrong things and get us all sniping at each other rather than angry at the whole system being underfunded and short staffed.

I mean sometimes it is difficult to know where to turn. I've been very fortunate not to need the GP or anything much in my life but a few weeks ago got hit with an overwhelmingly painful back and leg. Saw the GP same day (very fortunate I know!!) and was sent away with painkillers and a physio referral. This was on a Friday.

Over the weekend the pain vanished! But my foot and leg went weak and numb, spreading up my leg and I was struggling to weight bear, although could limp. I was planning on going back to the GP on the Monday but a friend who is a doctor said to go to A&E. I did, and they arranged an MRI quickly (sort of, it was still an 8ish hour wait) So despite not being an accident or an emergency it ended up being the right place to go! When I saw the physio I did ask if I should have just waited and she said the GP would have just sent me to A&E anyway as that would have been the best way to get an emergency scan.

Now I bet other people in the waiting room would have seen me head in looking fairly well, with a bit of a limp, tell the receptionist my leg was numb but no real pain, and assume I didn't need to be there... I think all the armchair experts on who "needs to be there" really need to stop!

GinghamGreengage · 13/02/2025 22:12

Marmalade1987 · 13/02/2025 21:05

100% and whilst step 1-3 are under resourced and underfunded I can’t describe how bad that gets at step 4 which is what the student n you describe needed. Step 4 is for severe and enduring and where crisis services sit and the waits just get worse.

i recall a couple of years ago there were less than 10 MH professionals covering the entire area with a population of over 70,000 😞

That’s shocking. Of course, practitioners in health or education are always blamed when there aren’t enough of them to go round. It’s no surprise that well-qualified and experienced people burn out and leave.

ssd · 13/02/2025 22:13

I have health anxiety. I really really hate it. I've tried all types of therapy to try to minimise it. Nothing has worked so far. If someone offered me a big lottery win, bare in mind i earn minimum wage, or get rid of health anxiety, I'd choose getting rid of health anxiety every time. Its just really overwhelming, embarrassing and i know, totally over the top. I absolutely hate it. I've been at the Dr's for things i didn't have. I know I've taken appointments i probably didn't need. But to me, those appointments, they were desperately needed.
The constant cancer adverts/ catch it early adverts/ horror stories every day terrify me and fuel my anxiety.
If someone young, fit and with the best of care, like Princess Catherine can get cancer, or someone as fit and health aware as Sir Chris Hoy can have terminal cancer, what chance has someone as ordinary as me have?? I feel its all just a matter of time and its inevitable...this leads to gp visits i probably dont need but my terrified mind is desperate for the reassurance only a medical professional can give me...

Iwanttoliveonamountain · 13/02/2025 22:13

cerisierblossom · 13/02/2025 21:09

@xRobin I live in a rural area.

The boots pharmacy closes at 1pm on a Saturday and reopens on a Monday morning. The other pharmacies are Monday-Friday. My closest Asda pharmacy is 25 miles away.

Why didn’t you go to Asda

cerisierblossom · 13/02/2025 22:14

@Iwanttoliveonamountain because it's 25 miles away, about an hour away when traffic is taken into account and I wouldn't have been able to put up with the car journey.

crackfoxy · 13/02/2025 22:17

Same with GP though! The amount of people that book in with a 2 day sore throat/cold/pimple. No one seems capable of self care these days

niadainud · 13/02/2025 22:18

GinghamGreengage · 13/02/2025 21:57

I’ve seen the advertisements for call handlers and it’s minimum wage or about £1 more per hour. They are not medics.

No, they're clearly just reading from a script. But if it was staffed by people with actual medical knowledge then perhaps it would be more effective.

GinghamGreengage · 13/02/2025 22:22

Twilight7777 · 13/02/2025 21:57

I dont there’s much that can be done about the ‘I visit A & E for cold’ people, as theres nothing that can fix it, other that plough millions into mental health and triage services. I personally think we need to start educating children and young adults (perhaps 9 years and above on what is an emergency and what is not, (not chronic medical conditions of course), maybe a visit from an ex nurse? Backing it up with activities related to health and the nhs. Maybe include first aid? I know it means more work for teachers, but it means that in 15-20 years we’d have an basic medial educated society that no longer goes to A & E for a cold. (Obviously not relevant for those with chronic medical conditions and disabilities).

As a former teacher, if any more work is put onto teachers there will be no teachers. As teachers, we are fairly good at assessing whether a child is genuinely unwell but I really don’t think teachers can be expected to teach children to triage health conditions. Nurses do a three-year degree to learn that skill.

Roseyposey11 · 13/02/2025 22:22

niadainud · 13/02/2025 22:18

No, they're clearly just reading from a script. But if it was staffed by people with actual medical knowledge then perhaps it would be more effective.

Absolutely this. I was once asked if I was unconscious and then told to call back if I became so.

niadainud · 13/02/2025 22:25

Roseyposey11 · 13/02/2025 22:22

Absolutely this. I was once asked if I was unconscious and then told to call back if I became so.

FFS!