There’s a stepped care model that nhs talking therapies follow where common mental health problems inc anxiety disorders are treated
For step 1-3 the model works well - it’s underfunded and understaffed which is a separate issue but eligibility isn’t an issue as, everyone is eligible. Sometimes people will be assessed as a Lower step, decline as they want the higher step and say they were turned away.
we literally read that in peoples feedback forms that they ‘were told that they couldn’t have the service’ they could it’s just not what they wanted but services aren’t funded for people to choose the step that they want be we make decisions based on the evidence based
it’s like someone being referred to physio because they sprained their wrist but they wanting surgery, despite the physio being the most likely thing to help they deciding that they’re not going to have anything because they wanted surgery
I couldn’t tell you the number of clients who referred to our services who are better supported in a number of ways from other services who only hear that they aren’t eligible
not that we’re just not the best service for them at that time but for example if someone comes in drinking 2 L of vodka day we signpost them to drug and alcohol services to make it more manageable because they cannot engage in CBT when consuming that amount of alcohol but they will only hear that they weren’t eligible
people are often ineligible for very legitimate reasons, but their recollection is just we were told no
some people will tell you that they weren’t deemed bad enough to be offered help. there is a very very low threshold for offering support so if it’s been assessed that they could actually engage in self-help in the first instance, then they might be discharged but using the physio analogy there’s nothing wrong with that being the outcome,
that’s not to say that all services are perfect. I just know my service tries the absolute hardest to make services accessible to everyone and ensure people are getting the right support if we’re not the most suitable service.
i’ve just reread your comment to to check if I’ve tried to answer it, but actually, I’m not sure what you mean?
if someone comes to say a step 2&3 service for common mental health problems and they aren’t eligible they are either too sever so get stepped up or less severe (low threshold for this) so not meeting criteria and stepped down. Can’t have everyone eligible for the same service