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I’m a PIP assessor, happy to advise if I can

565 replies

Impr90 · 31/12/2024 11:33

Hello all,

If you’ve got any questions you think I might be able to help with, please let me know

All the best for the New Year

OP posts:
Differentstarts · 31/12/2024 13:05

Do they try and match a pip assessors with specific medical knowledge to the claimant because my assessors medical knowledge was absolutely shocking also are you all told to lie or are their a lot of people who work there who just hate disabled people

Rosscameasdoody · 31/12/2024 13:06

Britanniaa · 31/12/2024 12:58

Would you expect an indefinite DLA award to be re-reviewed to PIP -given your workload - and new awards and awards with an end date needing to be reviewed first - have you had a case of an old DLA case (20 years since indefinate award given as an 8 year old child to a 28 year old autistic man)

If a DLA claim with an end date is up for renewal, the reassessment will be for PIP - that’s if the claimant hasn’t already been transferred over before the claim has reached the end. It doesn’t matter whether the DLA claim is an indefinite award, or how long ago that was made, there will still be a reassessment for PIP. PIP is a working age benefit, and when it was introduced, it was determined that all those DLA claimants whose 65th birthday was on or before 8 April 2013 would remain on DLA. Claimants turning 65 after 8 April 2013 are still treated as if they are still under 65 for PIP. So yes, there will be a reassessment for PIP.

Impr90 · 31/12/2024 13:06

AIBot · 31/12/2024 12:38

Name changed to post.

PIP assessors vary in their professional backgrounds and professionalism. It is evident from reading this thread.

But one thing that isn’t being highlighted is that assessors work for different companies. Each company will have their own ethos and internal targets, which may or may not relate to the percentage of claims turned down.

OP, please could you comment on this? If you work for one company, how much knowledge do you have of the others?

According to https://www.benefitsandwork.co.uk/news/haas-health-assessment-advisory-service-has-taken-over-pip-and-wca-assessments

”assessors themselves work for private sector companies. There are four companies involved in carrying out benefits assessments:

  • Maximus cover Northern England and Scotland (though PIP has been replaced by ADP in Scotland and is not part of the contract)
  • Capita cover the Midlands, Wales and Northern Ireland
  • Serco cover South West England and South Central England
  • Ingeus cover South East England, London and East Anglia
In addition, a small number of assessments are now done directly by the DWP.

You can find a full list of all the postcodes and which HAAS provider covers them on the .gov.uk website

Just in answer to your question I don’t have any knowledge of the internal workings of other providers

OP posts:
Serencwtch · 31/12/2024 13:07

StepAwayFromMyCoffee · 31/12/2024 12:58

Why do people with lifelong conditions (I have epilepsy) have to reapply every few years. Nothing’s going to change 🤷‍♀️

Also, when I get my renewal, is it ok to just basically write ‘same as previous form’ ‘nothing’s changed’ or will that go against me?

I did this on my recent form. I had kept a copy of the previous form & award letter & for each question where there was no change I answered 'no change' and then repeated what was on the award letter.
The only evidence I submitted was for the one question where there was a change.
I was awarded another 5 years with no assessment.

Bushmillsbabe · 31/12/2024 13:07

coolkatt · 31/12/2024 12:57

Does everyone's application get refused on the first try? Every single person I know on it was refused and had to appeal, even tho they had major illnesses/ chronic diseases

No it does not. My PIP application (arthritis) was accepted first time, I was very suprised as I didn't see myself as being severely disabled, but my consultant advised me to apply.

Impr90 · 31/12/2024 13:07

Bushmillsbabe · 31/12/2024 13:07

No it does not. My PIP application (arthritis) was accepted first time, I was very suprised as I didn't see myself as being severely disabled, but my consultant advised me to apply.

This is great to hear. I’m sorry you’re experiencing difficulties though. All the best

OP posts:
x2boys · 31/12/2024 13:08

coolkatt · 31/12/2024 12:57

Does everyone's application get refused on the first try? Every single person I know on it was refused and had to appeal, even tho they had major illnesses/ chronic diseases

It depends on the condition my older son was diagnosed with Diabetes two years ago he had acute necrotizing pancreititis, and has virtually no pancreas tissue left so is now insulin dependent
And treated as type 1 ,he wa 16 when diagnosed and looking at the PIp criteria I don't think he would be eligible because despite it being a life changing disability, he is fully independent can cook ,clean fir himself travel independently etc but he would have qualified under DLA
My youngest son has severely autistic and currently gets the highest rates of DLA and I dont see this changing when he transfers to PIP as he needs high levels of support with everything
Lots of my friends children with autism have got higher rates when they transferred over to PIP.

Britanniaa · 31/12/2024 13:09

Rosscameasdoody · 31/12/2024 13:06

If a DLA claim with an end date is up for renewal, the reassessment will be for PIP - that’s if the claimant hasn’t already been transferred over before the claim has reached the end. It doesn’t matter whether the DLA claim is an indefinite award, or how long ago that was made, there will still be a reassessment for PIP. PIP is a working age benefit, and when it was introduced, it was determined that all those DLA claimants whose 65th birthday was on or before 8 April 2013 would remain on DLA. Claimants turning 65 after 8 April 2013 are still treated as if they are still under 65 for PIP. So yes, there will be a reassessment for PIP.

thank you - but it's been 20 years since the indefinite award and never been reassessed - with the sheer volume of new and resassessments needed - will we ever get 'to the top of the pile' - diagnosis is autistm which had got significantly worse since covid lockdowns and changes to our day to day lifes

Miley1967 · 31/12/2024 13:09

PIPnamechanged · 31/12/2024 13:05

I also think it would help if the public would all understand that PIP assessments are functional assessments. Your diagnosis itself doesn’t matter as such; it’s how it affects you.

People with conditions that sound like they should qualify (cancer, MS, arthritis etc) aren’t necessarily going to qualify if the person is functioning reasonably well (working, caring for family, getting out and about).

Please also bear in mind that someone with a condition is expected to function to a reasonable standard most days each week. Not the standard of someone with no health issues. The bar isn’t that high. If you’re muddling through, you probably won’t qualify for the benefit.

But they rarely seem to ask at PIP assessments whether you care for another person. There are so many carers claiming PIP themselves yet claiming to care for someone else for 35 hours a week. the only time I have ever known someone asked about being a carer was at a PIP tribunal.

Impr90 · 31/12/2024 13:09

x2boys · 31/12/2024 13:08

It depends on the condition my older son was diagnosed with Diabetes two years ago he had acute necrotizing pancreititis, and has virtually no pancreas tissue left so is now insulin dependent
And treated as type 1 ,he wa 16 when diagnosed and looking at the PIp criteria I don't think he would be eligible because despite it being a life changing disability, he is fully independent can cook ,clean fir himself travel independently etc but he would have qualified under DLA
My youngest son has severely autistic and currently gets the highest rates of DLA and I dont see this changing when he transfers to PIP as he needs high levels of support with everything
Lots of my friends children with autism have got higher rates when they transferred over to PIP.

Edited

I don’t want to make any sweeping statements but I’ve never known anyone with a diagnosis of diabetes to be awarded

OP posts:
PIPquestioner · 31/12/2024 13:11

Adult DSD born very premature and suffered two brain haemorrhages at birth. She gets NHS optical vouchers because of poor eyesight. She can't hold down a job because she gets tired and she takes a long time to understand instructions. She was assessed for autism but was told in a letter from the consultant her issues were because of her brain damage.

She is really friendly and lovely and mostly independent and volunteers for a local charity. She lives with us but if she lived alone her dad would be round at least once a week to sort things out.

We and everyone else are telling her to apply for PIP but she puts it off until she "has time" and has planned in her head that she has to do various things first (like clear her room).
Would she get PIP?

Impr90 · 31/12/2024 13:11

PIPnamechanged · 31/12/2024 13:05

I also think it would help if the public would all understand that PIP assessments are functional assessments. Your diagnosis itself doesn’t matter as such; it’s how it affects you.

People with conditions that sound like they should qualify (cancer, MS, arthritis etc) aren’t necessarily going to qualify if the person is functioning reasonably well (working, caring for family, getting out and about).

Please also bear in mind that someone with a condition is expected to function to a reasonable standard most days each week. Not the standard of someone with no health issues. The bar isn’t that high. If you’re muddling through, you probably won’t qualify for the benefit.

This is all very accurate

OP posts:
MothralovesGojira · 31/12/2024 13:11

@Impr90 The first and third assessors we had both said that if I went ahead and recorded the assessment then they'd terminate the call. The first one was very, very aggressive about it. The second assessor said that we'd have to reschedule if I recorded and the fourth didn't mind at all.
I'd just like to add that when I asked to complain about assessor 1 the DWP wouldn't give me any contact details for Capita or the assessor reference number etc.
Do you not think that all assessments should be recorded automatically?

Rosscameasdoody · 31/12/2024 13:12

Mikiamo · 31/12/2024 12:11

You haven't answered the ethics question, OP. You say you're a qualified nurse, but the way the PIP process works, directly contradicts the values and ethics of a professional in healthcare. How does this work?

How do you think it contradicts the ethics of the medical profession exactly ? There are rules and guidelines for assessors to follow and a good assessor will apply those rules fairly and without bias. I don’t see how that’s at odds at all.

Miley1967 · 31/12/2024 13:12

Impr90 · 31/12/2024 13:09

I don’t want to make any sweeping statements but I’ve never known anyone with a diagnosis of diabetes to be awarded

I guess it would depend how it is affecting them. You can have diabetes and have had a leg amputation due to poor circulation or be unable to administer your own Insulin due to peripheral neuropathy or have gone blind due to diabetes. There are so many different variables and as people keep saying PIP is not awarded based on a diagnosis.

Baileysatchristmas · 31/12/2024 13:12

Impr90 · 31/12/2024 13:09

I don’t want to make any sweeping statements but I’ve never known anyone with a diagnosis of diabetes to be awarded

I have. It very much depends on the individual (individual has unstable (? brittle) diabetes that is very difficult to manage. They get low rate daily living)

x2boys · 31/12/2024 13:12

Impr90 · 31/12/2024 13:09

I don’t want to make any sweeping statements but I’ve never known anyone with a diagnosis of diabetes to be awarded

I know i don't think he will because it doesn't affect his independence but children are eligible under DLA .
It I'd what it is .

Smokesandeats · 31/12/2024 13:13

Betchyaby · 31/12/2024 12:34

Is the unwritten guidance for PIP assessors to decline applications until someone appeals or takes it to court? I can appreciate a lot of people attempt to abuse the system, but I know of 3 people on PIP all of whom have serious medical conditions backed up with bundles of evidence from Drs and hospitals, all 3 had to take it to tribunal to be awarded.

I will never forget my assessment because there was someone who looked extremely unwell in the waiting room. They were terminally ill but had longer than 6 months left so had to go through the ordeal of explaining themselves like the rest of us. This poor person was wrapped up in a blanket in their wheelchair and could barely speak. It was such a cruel process.

Being very blunt, it’s a really shitty thing to put vulnerable people through and a truly horrible system. @Impr90 do you ever feel guilty about it?

Impr90 · 31/12/2024 13:13

MothralovesGojira · 31/12/2024 13:11

@Impr90 The first and third assessors we had both said that if I went ahead and recorded the assessment then they'd terminate the call. The first one was very, very aggressive about it. The second assessor said that we'd have to reschedule if I recorded and the fourth didn't mind at all.
I'd just like to add that when I asked to complain about assessor 1 the DWP wouldn't give me any contact details for Capita or the assessor reference number etc.
Do you not think that all assessments should be recorded automatically?

No as not everyone wants to have their assessment recorded. Though may be better to have an opt out rather than an opt in system

OP posts:
PIPnamechanged · 31/12/2024 13:13

Miley1967 · 31/12/2024 13:09

But they rarely seem to ask at PIP assessments whether you care for another person. There are so many carers claiming PIP themselves yet claiming to care for someone else for 35 hours a week. the only time I have ever known someone asked about being a carer was at a PIP tribunal.

It’s a question I always ask. I always check with single parents if the other parent is in the child’s life too. I know that might seem invasive but someone could say they have a 3 year old and that instantly gives the impression that they’re bathing/feeding/dressing/caring for them (and thus functioning adequately) when the reality might be that they’re at their Dad’s 3 nights a week and the gran’s another night.

I think the issue is that the background questions (known as social history) is at the discretion of the assessor. They can ask as little or as much as they want. If we had mandatory questions, with the option to expand and ask more, that would be ideal. There’s nothing like that at all.

Overthebs · 31/12/2024 13:13

Hi,

My partner applied as is neurodivergent. But they missed the three offered telephone assessments as they are adhd af. Do you have any ways you can adapt/support people to assessments who are neurodivergent. I know you can’t facilitate like home visits or anything but the current system doesn’t seem well designed for ND.

Thanks,

Baileysatchristmas · 31/12/2024 13:13

Rosscameasdoody · 31/12/2024 13:12

How do you think it contradicts the ethics of the medical profession exactly ? There are rules and guidelines for assessors to follow and a good assessor will apply those rules fairly and without bias. I don’t see how that’s at odds at all.

I don't expect medical professionals to lie. I assumed that was against the ethics of the medical professions.

I've no idea what I did there to underline it - apologies.

MothralovesGojira · 31/12/2024 13:13

That's all very well but the only reason that some get out and about is due to the extra help they can buy with PIP. That's then used against you on review and don't say it isn't so because it is!

TigerRag · 31/12/2024 13:14

PIPquestioner · 31/12/2024 13:11

Adult DSD born very premature and suffered two brain haemorrhages at birth. She gets NHS optical vouchers because of poor eyesight. She can't hold down a job because she gets tired and she takes a long time to understand instructions. She was assessed for autism but was told in a letter from the consultant her issues were because of her brain damage.

She is really friendly and lovely and mostly independent and volunteers for a local charity. She lives with us but if she lived alone her dad would be round at least once a week to sort things out.

We and everyone else are telling her to apply for PIP but she puts it off until she "has time" and has planned in her head that she has to do various things first (like clear her room).
Would she get PIP?

Go through the criteria and see where you think she'd score points. She needs 8-11 for standard and 12 points for enhanced rate

Impr90 · 31/12/2024 13:14

Baileysatchristmas · 31/12/2024 13:12

I have. It very much depends on the individual (individual has unstable (? brittle) diabetes that is very difficult to manage. They get low rate daily living)

That’s good. I’d imagine there’s loss of consciousness associated with their condition in that case?

OP posts:
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