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Anyone know about New Look refunds?

3 replies

NameChange1936 · 17/12/2024 12:51

Yesterday I ordered two dresses from New Look on click and collect, intending to try them both on and return the one I like less.
Today I see that one of them - the one I suspect I will like the least - has just been reduced by over £20.
If I return that one, will I be refunded the price that I paid, or only the new discounted price?
I don't want to end up £20 out of pocket, so if that's the case, then I'll probably just not pick the delivery up, and get a different dress elsewhere. Am I right in thinking if I don't collect the package, then after a certain amount of time they'll send the dresses back to the warehouse and refund me the full purchase price?

OP posts:
teaandtoastwithmarmite · 17/12/2024 12:52

You’ll be refunded what you paid.

NameChange1936 · 17/12/2024 14:25

Thank you! I had a memory from years ago of returning something that had been discounted in the interim, and only being refunded the current price. Felt like a bit of a scam but good to know that's no longer the case

OP posts:
Janek · 17/12/2024 14:31

I think that's only the case if you no longer have the receipt. Having said that, shops are never obliged to accept returns, unless the item is faulty, but obviously they all do, nowadays.

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