Contacting Oodie

[Suntree32]

I was a fool, despite reading tons of reviews over the years about Oodie delivery times and communication, I went ahead and ordered one. It was ordered well over a month ago, the only communication from them was to say it had shipped and RM shows they are still expecting it.

Does anyone have any tricks for contacting them that actually works please, even if it's only to get my money back? Email just get automated replies, then no reply in the stated time frame. No messenger allowed or chat function. Arggghh!!!

Thanks.

I’ve put three orders in with them in the last month and all were delivered in a week or so. Are you sure you ordered from the genuine UK site? If so, I’d contact them via FB. That always gets a quick response.

Same here, mine came within a week.

Good luck
Never arrived last year
Never got a refund for 3- had to do a credit card chargeback in the end

Last year was a nightmare but ordered this year for nieces on black Friday this year and it still came within a week. Try their social media if you've not had a response by email

Thanks all.
It's definitely the official site. My order is showing in the app too. I've tried Facebook messenger- it just comes back with an automated message saying you can't contact them via social media at all at this time!!
Think I'll try a paypal dispute. I really wanted the oodie as a Christmas present, as DD loves them and the character on the one I ordered. Hey ho. It was early Nov, so thought I might have avoided the worst of the black Friday chaos I'd read about other years.