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I have no come back do I?

42 replies

hellohellooo · 09/12/2024 18:02

Just used my debit card to buy a 30 pounds gift for my d d online

Clicked Apple Pay and it ended up costing 150

120 pounds for delivery to the uk
They are based in UK

Emailed back right away to say please cancel

I have no chance do I?

They seem to be a legit company UK based

My god what a fool I am

OP posts:
PhilosophicalCheeseSandwich · 10/12/2024 08:07

Good news. It was obviously an error, but it's so stressful when you're waiting for the business to agree with you!

hellohellooo · 10/12/2024 08:07

Yes so true

Plus I really needed that money this week

At least the have just confirmed the refund

OP posts:
WinterFoxes · 10/12/2024 08:10

If they are a well known brand, your best bet may be to go to one of the big media consumer experts. Also put a message on their FB page and tell them the expert will be in touch. This is exactly the kind of scam they look into.

hellohellooo · 10/12/2024 08:11

They just sent me a refund

Seems like a genuine error

So stressful !!

OP posts:
lineylines · 10/12/2024 08:12

hellohellooo · 10/12/2024 08:11

They just sent me a refund

Seems like a genuine error

So stressful !!

Phew! Thank goodness for that. Well done for disputing it.

I hope they're going to check no one else had the same charges.

Sandwichgen · 10/12/2024 08:15

Phew!

EliflurtleAndTheInfiniteMadness · 10/12/2024 08:25

hellohellooo · 10/12/2024 08:11

They just sent me a refund

Seems like a genuine error

So stressful !!

Since it was an error and has been made good personally I'd ask MN to delete the naming information you posted. Doesn't feel really fair over a mistake. Glad its sorted now.

ByQuaintAzureWasp · 10/12/2024 08:28

Ring the bank/applepay. Let us know how you get in please.

hellohellooo · 10/12/2024 08:40

MN can I report this thread ??

I did not name the company directly

And they have no come back to say sorry this was our error and we will refund asap

Many thanks all

OP posts:
Pogggle · 10/12/2024 09:00

ByQuaintAzureWasp · 10/12/2024 08:28

Ring the bank/applepay. Let us know how you get in please.

OP already did before you posted

hellohellooo · 10/12/2024 09:00

Thanks all

Much appreciated

OP posts:
OldTinHat · 10/12/2024 09:12

Hooray! So glad you've got this resolved.

I had a similar situation a couple of years ago. The item cost £10 and I was charged £90 for shipping. From a UK company.

Like you, I immediately contacted them to cancel the order. They also said it was an error their end.

hellohellooo · 10/12/2024 14:19

OldTinHat · 10/12/2024 09:12

Hooray! So glad you've got this resolved.

I had a similar situation a couple of years ago. The item cost £10 and I was charged £90 for shipping. From a UK company.

Like you, I immediately contacted them to cancel the order. They also said it was an error their end.

Great !!

It was such a fright

I am normally so careful as I don't have money to splash around

Luckily they were lovely

OP posts:
hellohellooo · 13/12/2024 11:13

FYI
They refunded two days later

So all seems genuine

They were lovely
Emailed me the next morning at 7am to apologise and explain what happened

Ps they have great stuff and when I pay off more bills will def go back and order from them

Thanks again all xxxx

OP posts:
StitchVic · 13/12/2024 11:23

hellohellooo · 09/12/2024 18:10

Thank you all

I don't even have the money what I am I playing at

Saw an add on insta

So googled the type of gymnastics apparatus and then this was the cheapest

Had good reviews etc

My god I throught they gave me the final amount so I clicked on Apple Pay

Was it the actual Cannon website OP? They are a legitimate gymnastics brand and I’d be surprised at the rip-off postage unless it’s some kind of technical error. I’ve bought from them before, and their equipment is used in a lot of gymnastics clubs. Also, they are not cheap… so I’m wondering if it was a dodgy website?

hellohellooo · 13/12/2024 11:24

It was their site

Technical error so all genuine and a very quick refund

Will def use them again

OP posts:
StitchVic · 13/12/2024 11:24

hellohellooo · 13/12/2024 11:13

FYI
They refunded two days later

So all seems genuine

They were lovely
Emailed me the next morning at 7am to apologise and explain what happened

Ps they have great stuff and when I pay off more bills will def go back and order from them

Thanks again all xxxx

Ah, just seen this. Think we cross posted. Glad all turned out fine!

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