I bought a bundle of 6 items that arrived today. One item is incorrect - the seller put in another pair of trousers she is selling instead of the ones I wanted.
I've not raised an issue with Vinted yet but have exchanged a few messages with the seller about it.
She has suggested that I buy the correct item off her for 10p so she can create a shipping label to send them to me (but then I'll have to pay postage as well). When I said that they wouldn't arrive within the two days I have to mark everything is ok she then suggested that I just tell her my address and she'll post them out. She doesn't want the incorrect trousers sent back.
If I raise an issue through Vinted to keep it all official can she give me a partial refund for the wrong item? I've looked on the FAQ's but it just mentions a refund and I don't want a full refund as I'm keeping the rest of the bundle.
If I go through Vinted it will put the transaction on hold but if I just give her my address the sale will be automatically completed in two days (which isn't long enough for me to receive the item and if by chance she doesn't send it I can't do anything). I think she WILL send them as she seems reasonable in the messages. I'm not going to be awkward or leave negative feedback etc. because I understand these things happen sometimes. I just want to settle it the easiest way possible with little fuss and without making it look like I'm being awkward when I'm not.