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Never work in hospitality. Strangest things people have complained about.

746 replies

KnopkaPixie · 07/11/2024 18:30

Here's some to get us started:

"There's broken glass on this steak."
It was fancy coarse ground salt.

"I can't eat from a square plate. It's bad feng shui."

Any more?

OP posts:
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10
Duckingella · 09/11/2024 01:54

Taking an event booking over the phone;the fire alarm stated going off;it wasn't a scheduled fire drill;manager yelled at us to get to the nearest fire exit immediately;told the customer I needed to go on account of there was possibly a fire and her reply was "oh but I need to get this sorted right now";I said sorry madam I need to leave immediately and hung up.

Turns out there was a electrical fire in the building.

Garlicpest · 09/11/2024 02:09

LEWWW · 09/11/2024 01:42

Am I the only one who reads the chippie man story and feels uncomfortable, almost like he was trying to embarrass the woman he was with? I know men who do this all the time to women in restaurants…it’s actually grim.

God, really?? How peculiar. It makes no sense whichever way you look at it, so I guess that's a vaguely rational explanation at least. Every day, another lesson in the infinite strangeness of human beings!

BiscottiToffee · 09/11/2024 02:25

PumpkinPantz · 07/11/2024 20:29

I have a relative who does the whole dairy free thing and then orders ice cream for pudding. It’s peak twatish behaviour.
its causes all sorts of issues for people with real food issues.

Omg this!

As a coeliac I have no respect for people who aren't super careful with dietary restrictions.

I had some time in a care home for respite once and the kitchen staff LOVED me because although I was super cautious about my food, they knew exactly where they stood and what to offer.

It made their lives - and mine - so much easier.

BlueFlowers5 · 09/11/2024 03:03

The correct format is;
United Kingdom of Great Britain.

And Northern Ireland is part of it.

gotmyknickersinatwist · 09/11/2024 03:32

Sharptonguedwoman · 08/11/2024 23:15

How can it be?

If it's made with boiling water, and, if milky, scalded milk.

DreamTheMoors · 09/11/2024 03:41

chaosmaker · 08/11/2024 15:10

Raw?

Yeah. Raw.
I was fortunate to grow up with a lot of Armenian families.
The moms were incredible cooks. But one dish I remember was called “chi kafte” (I think) and it was raw mince meatballs with some spices. My friends loved it but I could never stomach eating raw meat.
I never had the courage to even try it, but I think that’s the only dish I passed on.

mammamia17 · 09/11/2024 04:08

Years ago but my parents ran a coffee lounge ( as they were then called and they served flat whites in the 80's!) but had an American couple call them back to say "Excuse me maam I think your teabag has broken ". It was of course tea in a teapot with a strainer. Mum just smiled apologised and raced out the back for any teabags she could find!

DreamTheMoors · 09/11/2024 04:10

HolyPeaches · 08/11/2024 17:57

No, thank God 😂

Head office did toy us with the idea of introducing roller skates for the wait staff though..

Did you have to wear lots of “flair?”

sashh · 09/11/2024 05:06

Lunde · 08/11/2024 14:10

This was the case about the woman who placed the drive-through coffee cup between her legs and took the lid off while the car was driving. I think she did end up with some money in the end.

She was quite seriously hurt. And she wasn't driving. She spent 8 days in hospital having numerous skin grafts and needed treatment for a further two years.

McDonalds knew it served coffee far too hot to drink and had paid off other customers.

starray · 09/11/2024 05:29

beardediris · 07/11/2024 22:07

My DC is a chef people with allergies that magically disappear when the desert appears drive him nuts.
But the best complaint; a woman complained her steak wasnt cooked, manager politely told her she’d ordered medium rare she replied “yes I know but just because its fairly difficult to find it doesn’t mean I don’t want it cooked!”

Edited

That's hilarious!

sparklyfox · 09/11/2024 06:04

Moonlightstars · 07/11/2024 20:34

You're taking the piss surely

It's supposed to be serviced between 49 and 60 degrees C, unlike tea which is actually meant to be served very hot.

Compash · 09/11/2024 06:04

ShiningforLeeBertie · 08/11/2024 22:08

Enjoying this thread, just wish there were more comments about Scottish bank notes and mac n cheese.

Feels like these topics have been overlooked somewhat

😂

Bewareofthisonetoo · 09/11/2024 06:08

Sethera · 08/11/2024 10:10

That's the best bit!

Oooh thanks / haven’t had a fried egg sandwich for years -gonna have today 😁😁😁😂

Compash · 09/11/2024 06:13

TriesNotToBeCynical · 08/11/2024 21:33

I don't think it is in the least odd. This so-called world championship is run by a firm in Wisconsin!

Colour me surprised!

Dogsbreath7 · 09/11/2024 06:26

KnopkaPixie · 07/11/2024 19:16

Dairy free, gluten free, vegan, no eggs, no nuts..

Dessert Menu:

"I'll have the hazelnut crust cheesecake."

Just shows it’s a fad and a way to be difficult or important

ThisQuickLeader · 09/11/2024 06:26

Not hospitality but almost 30 years ago I worked in a call centre as a student. It was a soul destroying job with nasty aggressive people on the 'phone more than half the time.

A highlight was being shouted out by what sounded like an older man, because he wanted to know how to get an email address and when I told him it involved needing a PC he absolutely refused to believe that was what was needed and ranted at me or a good 5 minutes in a nasty, sneering tone saying I was insulting his intelligence while mocking mine and taking great pleasure in telling me he was going to get me sacked.

Twat.

MuffinDadoCappuccino · 09/11/2024 06:32

sashh · 09/11/2024 05:06

She was quite seriously hurt. And she wasn't driving. She spent 8 days in hospital having numerous skin grafts and needed treatment for a further two years.

McDonalds knew it served coffee far too hot to drink and had paid off other customers.

They also served it with milk and sugar to someone in a car, knowing they’d almost certainly remove the lid in the car to add the milk and sugar. As you say, McDonald’s did this with awareness that the temperature of their coffee was too high and had neglected to do anything.

Although this case was a woman in a car, it could just as easily have happened sitting in the restaurant.

CrazyAndSagittarius · 09/11/2024 06:33

Justanothermum9421 · 07/11/2024 20:03

Someone complained to me once that the packet of dried fruits and nuts said 'no added sugar', but there was sugar listed in the ingredients. Could not get their head around the fact that there was naturally occurring sugar but none had actually been added! Was called a liar, despite it not being my packaging, I was just trying to explain. And a complaint was made to head office. Fml

If "sugar" is listed on the ingredients then sugar HAS been added.

If it's just in the nutritional info then you are correct and this refers to the fruit sugars.

MrsClatterbuck · 09/11/2024 06:39

SometimesCalmPerson · 07/11/2024 20:21

Sometimes coffee is served too hot though!

Tbf I don't mind if coffee is too hot as I can let it cool to my preferred temp. If too cool not much you can do about it

pestowithwalnuts · 09/11/2024 06:53

restingintheshade · 08/11/2024 01:10

Mmm, well, I am considering running away and leaving my life behind.
Considered starting as a student again, at 50, with a live-in hospitality job in a remote, mountainous area.
Just humour me!
Anyhows, I almost like the idea of servicing these tits, going that extra mile to massage their ego's Grin, be their best friend and send a message to the manager. Tell them they are always right!

That said, I already have an income, so the raw practicalities of the job might seem unappealing to most. I have a decrepit, uninterested DP, and am ready to fly!

Er..???lol..

Jifmicroliquid · 09/11/2024 07:07

Those who have never heard of steak tartare… did you not watch Mr Bean in the 90s? He spends an episode trying to dispose of chunks of his rare steak.

Wtfdude · 09/11/2024 07:09

Unrelated but I love how most kf the world is refusing to accept how many episodes Mr Bean had😂

Sharptonguedwoman · 09/11/2024 07:32

Haffiana · 07/11/2024 20:58

If I was in a restaurant and a bird shat on my pasty I would definitely ask for a replacement. If it was from Greggs and I was sitting on the sea front, then no.

Similarly, in a bar/hotel serving wine, then the bee is the bar's problem to fix, not mine.

Just fish the bee out and send it on it's way. Drink your wine.

Sharptonguedwoman · 09/11/2024 07:46

JustAboutMuddlingThrough · 07/11/2024 21:44

I had a steel toe capped boot thrown at me once. Hit me square on in my mouth and bust my top lip open. Why because I refused to sell some guy just one boot at half price. I tried explaining he would need to buy them as a pair. What he did with the other one afterwards was entirely up to him. The manager also tried explaining it to him, but no he wasn't having any of it. Picked the boot up off the counter and threw it full force at me.

Please tell me he was charged with assault?

Sharptonguedwoman · 09/11/2024 07:56

LadyGabriella · 07/11/2024 22:22

That’s terrible hospitality. If a bee flies in your wine, the restaurant should provide another. I don’t know what kind of place you work in..

If you are sitting outside a pub and a wasp lands in your beer, you can't ask for a new one! Ditto a bee in your wine. If you're inside a restaurant, fair enough.

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