Not hospitality but retail-
A woman returns a broken laundry basket- the plastic ones you can pick up for £4/5. Admits that she dropped it, but she expects that it should be able to survive a fall. Management replaced it for her to keep her happy.
A woman buys a whole dinner service of plates, side plates and bowls etc. They are not boxed as you purchased them individually. I bagged them and then double bagged them, then offered to help take them out to her car as the shop is on a retail park.- She informs me that she is on foot, so I ask if she would like me to keep them to one side for collection later, as the bags are quite heavy (I'm a little shocked that she's planning on walking home with them) She says No thank you, I will be fine.
30 minutes later the same woman appears at my till again with busted empty shopping bags, which split open halfway home, dropping the whole set onto the pavement. She wants a refund. My manager refunded her.
End of the summer holidays, literally the beginning of September and a woman starts screaming at me that we have no school uniform left in her kids size.
Another customer ranted at me in September that we were stocking autumn clothes- she hasn't had her annual holiday yet and needed shorts. Why were they put in the sale at the end of July for everyone else to snap up?
Christmas eve at 3:50pm, - we shut at 4pm and are stopping people coming in. A man rants abuse at us because he needs to do his Christmas shopping and how dare we have homes to go to.