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Amazon Overseas Order - Help!

4 replies

PlutarchHeavensbee · 03/10/2024 17:20

Hi folks, can anyone give me any help?

I bought an item from Amazon.com site last weekend. I live in the UK. Couldn’t get this item on the UK site, only from America, but it offered worldwide shipping. Got an email to say that it would be delivered tomorrow.

Received an email this afternoon to say that delivery had not been successful so USPS had dropped it off “at a nearby store” for collection. However when I’ve checked the tracking - it hadn’t reached my home address - but the nearest town some 20 miles away. No other information on the tracking as to where the thing is… just available for pickup at a store in Preston. Link to contact USPS but this is a phone number in the USA so they’re no help as it has clearly reached the town next to me but not got to my home. I’ve no idea where it is and no way, seemingly of finding out. I’ve tried emailing Amazon but it’s the US store so I’m not hopeful.

Just wondered if anyone else has a clue as to what will happen now? If I can’t collect it as I don’t know where it is - will it be sent back? It wasn’t cheap. I’m kicking myself now for buying it but it’s something that I couldn’t get in the UK and Amazon are usually so reliable and did international shipping I thought it would be okay. I’ve googled Amazon pick-up points in Preston by there’s loads of them. I’m stumped.

Thanks for any help.

OP posts:
Pyta · 03/10/2024 17:23

I’ve tried emailing Amazon but it’s the US store so I’m not hopeful
id jump on the chat or request a call from Amazon, I’ve ordered off the USA and Japanese Amazon a couple of times, you can request a call back, if it’s missing they will be able to help you get a refund or track it down.

PlutarchHeavensbee · 03/10/2024 19:05

Pyta · 03/10/2024 17:23

I’ve tried emailing Amazon but it’s the US store so I’m not hopeful
id jump on the chat or request a call from Amazon, I’ve ordered off the USA and Japanese Amazon a couple of times, you can request a call back, if it’s missing they will be able to help you get a refund or track it down.

Brilliant… thank you so much. I’ll give this a go. X

OP posts:
doctorsleep · 03/10/2024 19:32

I order from Amazon USA all the time. For any issues, just use the contact page and they call you the second you hit the request for a call. It is just insane how quick they are.

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PlutarchHeavensbee · 03/10/2024 20:06

Thanks DoctorSleep… that’s encouraging. I love Amazon, this is the first time I’ve ever had an issue and I’d be quite happy to drive the 20
miles to pick it up… I just have no clue where it is!! I’ll try giving them a call. X

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