Problem with online order

[Clumsy12345]

I bought some Xmas presents for my daughter from Claire’s, paid on the 7th of September and still haven’t received them. I’ve emailed Claire’s 4 times and never get a response. Their customer service seems non existent. I would do a charge back but I used a voucher towards the cost so will lose out on that money. Anyone have any advice what else I can do rather than just write off the money?

Do you have a branch near to you that you could call into ? Or a telephone number or some other way of contacting them ?
You only mentioned e mail , might be worth seeing if they have any other forms of communication?
Hope you can sort it out

the website has no other way to contact just an email address i haven’t called any stores as i purchased online so didn’t think a store would be able to help but will try tomorrow i guess worth a try thanks

Do they have a social media presence usually twitter gets a response from companies.

I was going to suggest X ( previously Twitter ) as people on mumsnet have said it works for other companies who ignore their customers
The branch may have a number they could give you , but I know that's a long shot and probably faff for you getting to the branch and they might fob you off anyway as it was bought on line.
It is frustrating when companies ignore people
On