They want me to return leaking item

[Shyfrog]

I bought fabric softener for sensitive skin on Amazon and it wasn’t cheap. I have severe eczema. When I received it, it was leaking and they want me to return it in order to receive a refund. Is this right?

Yeah it's pretty normal. Just stick it in a plastic bag and back in the box and return it

Can't you just transfer it to a non leaking container?

Won't it have leaked away by the time they get it?? 🤔

Often you can just take a photo and they'll ask you to get rid yourself.

Why wouldn’t it be right? You can’t have a refund if you want to keep the product, sounds pretty basic to me.

Fair enough if that's what they want..

The product is virtually empty. It leaked and soaked through the packaging lol

No loss to you then, so what’s your issue with it?

Send them the empty carton then !

I’ve had this. Put what’s left of it, packaging and all in a bin bag, tape it up and take that to the post office.

I’d ask them to put in writing that they want you to parcel up a leaking bottle and sodden packaging and return it to them, I’d agree I’d tape it all into a black plastic sack and then I would ask them when their courier is collecting it. No way would I put that in the ordinary postal system.

Just go on Amazon chat and complain they’ll likely issue a refund without you needing to return the item

It's not like she wants to keep something that she can still use

OP - I've had damaged items from Amazon before and I've just sent a photo and received a refund/replacement.

They’ve just said they’ve given me a refund and I haven’t had to return it. I was just trying to say it was ridiculous to suggest that I should return a package covered in soap

Quite often they send you a new item and tell you to keep/bin the damaged item IME.

I’m just imagining one of those Amazon returns parcel buyers paying £1 and receiving a whole pallet of people’s bin bags filled with leaky bottles 😜