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Original poster

Help suspended from WhatsApp!

137 replies

Discombobulated2024 · 11/09/2024 14:42

I am on a walking holiday abroad, alone and relying on WhatsApp to book accommodation as well as for keeping safe and feeling connected to friends and family. This morning I had a message from WhatsApp, ‘this account can no longer use WhatsApp’ No explanation.

I have no idea why this has happened. I am a respectable 62 year old woman. Not a spammer, scammer or extremist. I have not broken the terms and conditions in any way at all. I am really upset and panicking. Any ideas why this might be and what I could do about it?

I have, of course turned it off and on again and tried to reinstall the app. Nothing. Happened about 4 hours ago.

OP posts:
ErinBell01 · 13/09/2024 01:00

Discombobulated2024 · 11/09/2024 22:18

I am very grateful for the time people have taken to reply to me and make suggestions. I am also surprised that so many people have assumed I am a technological dunce on holiday in Europe who should just buck up a make a phone call. I wanted some practical suggestions rather than a telling off!

I have now arrived at what I hoped would be my lodging for the night but there is no bed for me because I was unable to reply to their WhatsApp asking me to confirm. This will repeat itself every night. This is a very isolated spot. I am not sure what I am going to do. It seems likely I will have to abandon the trip, which was not just a hiking holiday but also my job, I am a researcher.

I am very angry with WhatsApp. What on earth is this accidental banning about and why is it effecting so many people?

Can you ask a fellow traveller to WhatsApp ahead for you for the next night?

Vettrianofan · 13/09/2024 07:12

CaptainCabinetsTrappedInCabinets · 11/09/2024 22:27

Where on earth are you op?

I joked NK but maybe I am not far off the mark🤣

Jhun · 13/09/2024 07:35

Meanwhile maybe another hiker would help phone ahead the hostel and also make a quick call to family to let them know the situation?
good luck it will be ok in the end x

BitOutOfPractice · 13/09/2024 07:43

font you think that op would’ve done that herself if it were an option @Jhun ?

Hope you are safe and sorted Now. What a nightmare for you.

Bestyearever2024 · 13/09/2024 07:44

Jhun · 13/09/2024 07:35

Meanwhile maybe another hiker would help phone ahead the hostel and also make a quick call to family to let them know the situation?
good luck it will be ok in the end x

The hostel doesn't take calls

The OP has to book via WhatsApp

WhatsApp is out of action for the OP at this time

The End

BitOutOfPractice · 13/09/2024 08:04

More like “WhatsApp is out of action for the whole country OP is in”. The end. I wish people would read at least the OP’s updates (not you @Bestyearever2024 the people still coming on saying “just phone”!)

Bestyearever2024 · 13/09/2024 09:25

BitOutOfPractice · 13/09/2024 08:04

More like “WhatsApp is out of action for the whole country OP is in”. The end. I wish people would read at least the OP’s updates (not you @Bestyearever2024 the people still coming on saying “just phone”!)

Yes. Good point

WhatsApp isn't JUST out of action for the OP. You're right.

It's an 'across that country' issue

Bemusedandconfusedagain · 13/09/2024 12:22

But if it's out for the whole country presumably the accommodation places have had to move to another system for bookings as it won't just be the OP impacted.

August1980 · 13/09/2024 13:36

not getting the vulnerability bit. Text/messenger and email will still work.

DreamW3aver · 14/09/2024 07:43

August1980 · 13/09/2024 13:36

not getting the vulnerability bit. Text/messenger and email will still work.

Is that because you do t know how to read the OPs posts? She's explained it more than once, it's not complicated to understand

T1Dmama · 14/09/2024 13:39

Discombobulated2024 · 11/09/2024 15:15

@Domoda thanks very much for that link. I have read all the info on it. It just says that people are suspended for violating terms and conditions and WhatsApp will decide what they do next. I have not violated the terms and conditions and I really need to use WhatsApp to stay safe. The information does not help me!

Download a different messaging app. Join and invite your friends and family.
I think the one I have is called signal.
It’s very similar to WhatsApp and might just see you through while away. Then you can worry about sorting WhatsApp once home

antikkiti · 14/09/2024 13:42

Hi @Discombobulated2024 I hope you're safely on your way home by now. But can you let us know when you're back - I'm sure I'm not the only one to be feeling concerned about you.

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