What can I do next in my boring quest to fix this kitchen aid?
In January 2022 I bought a kitchenaid coffee machine the drip type filter machine from Amazon currently they are £179 I paid a bit less.
All fine its great sturdy workhorse looks good. Used daily. Nice thing to own. Bought with Amazon voucher so for for Xmas and birthday.
I crack the carafe washing it. I try and buy a spare thinking it would be straightforward but none on eBay Amazon espares all the usual places or on kitchen website so I email them. I get asked a million questions and give my name address serial number model
Number date of purchase etc and find the reciepts. .
First reply "we cannot sell you a replacement"
I reply asking them to elaborate
"It´s a product that exists in the listing but is not available,
and unfortunately there is no indication on future availability."
What does this even mean. 
Sure a glass carafe should be an easily replaceable part. I'm so sad to dispose of it -it's unsustainable and such waste of resources.
I bought a cheap delonghi but feel that I should raise this further with I kitchen aid.
What should I do next?