Bank won’t let me close my account!

[SouIs]

Hi all,

I am getting very frustrated with First Direct. I’ve been trying to close my account for 2 months. It has a £0 balance. Every time I ask them to close it they say they will within 6 working days. I asked them against to close the account last week and have just checked to see if they followed through and it is still open. Argh! I will have to go and talk to customer services again!

Any ideas what I can do? Sooo frustrating.

Raise a complaint. Ask for their final response. Take them to the FOS if they still fail to close the account, as they're failing in their obligations under Consumer Duty.

Thank you. I’m just about to call again. I’ll do what you’ve suggested. Fingers crossed!