Is it me or has M&S (delivery) got really BAD?

[Intothevalley]

I ordered a handful of items, they were dispatched in four parcels (delivery by Evri...boo) - two items didn't arrive.

I called M&S, I emailed M&S - so far, no response AT ALL (on the phone they said they'd need to contact Evri as the delivery company). The items aren't hugely expensive (about £30 in total) - but still I don't want to pay for things I don't have.

I also ordered some white bridesmaids kids' shoes - arrived scuffed.

Terracotta linen shirt - arrived grubby.

I tried to return the items above, selected for Evri to pick up the parcel from my home address - Evri didn't arrive, and it's now passed the returns window, so I can't arrange another return.

Is it me, or has ordering from M&S become so hit and miss that they should be avoided?

And what should I do about the two missing items, and the two items I can't return as Evri didn't come to pick up the returns parcel?

You get 35 days for M&S returns, don't you? I don't think you can blame one failed evri collection if you've missed that.

35 days is over a month surely you have part responsibility for the hoha. I always click and collect from M&S it's always great.

On your missing items you can go instore and get a refund.

I have found them brilliant. Ordered school shoes - various pairs on Monday, had them Wednesday. Sent back some on the Friday and confirmation of refund by the following Monday. You couldn’t ask for better.

I ordered weeks ago, some items sale, Others not. 1 parcel delivered and only given 14 days to return. The other parcel no update at all apart from a 12th Aug date, but the status hasn't changed. I think that parcel will be cancelled totally.

I've spent a day in waiting for an M&S delivery via Evri but it hasn't arrived..not impressed as it's two expensive light fittings and I won't be around tomorrow for it!