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Do I get eBay involved now or do I have to wait longer?

4 replies

icfspa · 01/08/2024 20:42

Ordered something from eBay, its two weeks late, I messaged the seller once the expected date had passed, I told them it was late and could they let me know from the tracking what's happening because if I click the tracking it doesn't show anything. because I left it until the expected date its now almost two weeks late..

Their reply to that was 'This product requires batteries to operate'

I replied saying it doesn't take batteries and could they let me know when I should expect it, they replied a day later saying to give it a few more days, that was three days ago, I messaged them again this morning to get the same 'give it a few more days' message back from them.

Do I get eBay involved now or do I need to wait longer? If so how long do I give this 'give it a few more days'?!

Ordered from what I thought was a uk seller with two day postage.. its ended up coming from China.

OP posts:
MrsAnon6 · 01/08/2024 20:43

100% report to eBay. Did you pay via PayPal?

imnotsickbutimnotwell · 01/08/2024 20:47

Has the estimated delivery date been and gone? If so open a non delivery case (INR item not received) on eBay then escalate it when it lets you.

Crazymadchickenlady · 01/08/2024 20:51

I‘d get the case going through eBay. I did it a couple of weeks ago. I said it’s not been delivered and they asked me to get back in touch after a week I think. Then it escalated and finally eBay paid me the money back as they hadn’t been able to get proof of postage from the seller.

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icfspa · 01/08/2024 21:03

MrsAnon6 · 01/08/2024 20:43

100% report to eBay. Did you pay via PayPal?

I paid with my debit card, I don't have PayPal atm.

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