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Vinted seller sent wrong item - WWYD?

6 replies

Domoda · 19/07/2024 12:32

Ugh. Just opened a parcel from Vinted and it's the wrong item. Checked the order and it's definitely not what I ordered.
I've looked at the process if the wrong item is sent and it looks like I have to return it and I get stung for both sets of postage, which isn't fair.
The seller has a notification on the listing that they are on holiday so I may not be able to communicate and sort it with them
The item was seven quid with postage.
Would you just suck it up or try to send it back and get your money back? Seems like a lot of hassle
WWYD?

OP posts:
Precipice · 19/07/2024 12:33

Definitely send it back.

Never had wrong item, but have had item not as described. You pay for the postage once, since the initial postage is part of the payment refunded to you. Still unfair since it's not your fault, but Vinted has almost no buyer protection.

Juneey · 19/07/2024 12:38

I once accidentally sent two people the wrong items (each got each others). You should raise it as an issue, take a photo of what was delivered, the Vinted seller should, as I did, pay for the return. You should get a full refund (unsure about the original postage costs). Once the items got back to me I re-listed and “held” the right items for them to purchase again, if they wanted to

Domoda · 19/07/2024 13:17

Ok I'm going to mark it as an issue and send photos, thanks

OP posts:
PolarStar · 19/07/2024 14:39

I've had this recently and it wasn't the sellers fault. She'd sent it with InPost and had used the option where the courier prints the labels, the label with my address was over the top of a different address label and I got a random blouse. This was about 4 weeks ago, I haven't got my item or my money and the seller hasn't got payment but we have to wait for Vinted to sort it out.

Honeypig · 17/09/2024 17:08

PolarStar · 19/07/2024 14:39

I've had this recently and it wasn't the sellers fault. She'd sent it with InPost and had used the option where the courier prints the labels, the label with my address was over the top of a different address label and I got a random blouse. This was about 4 weeks ago, I haven't got my item or my money and the seller hasn't got payment but we have to wait for Vinted to sort it out.

Hi
how did this work out?
i sent a top but buyer has received something completely different- not even something i was selling!
buyer adamant i am trying to scam them.

PolarStar · 17/09/2024 17:31

@Honeypig we both got our money back in the end! Took a bit of time though and I had to take photos of all the packaging and both lots of labels and send them to Vinted. I will only use the print at home option now as this seems to be an issue when the couriers print the labels.

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