When the shop assistant doesn't say "please" when stating the amount...

[TwixOwl]

I have a new pet hate...

It makes my blood boil when shop assistants scan and just say "359"... 359 what and where are your manners? £3.59 please!!!

Does this annoy anyone else?

What's worse is when they don't tell you the amount and shove the card machine at you facing the wrong way so you don't even know what you are being charged and get weird when you ask them to see the amount before you pay.

But I agree OP. If you can't do please and thank you then you aren't doing your job properly.

Totally agree, people are really ignorant whether it's being on the phone, putting money on the counter when they see my hand out for it, not acknowledging me when I greet them and continue on with their conversation to whoever their with. Admittedly it's very easy to see rudeness when you're witnessing it being done directly to you, but I do often wonder why the rudest of customers always get the most offended when it's done back to them or don't get their own way 😅

There's usually a self check out option if the cashier doesn't meet your expectations OP. You will be nagged if you don't put the item in your bag quickly enough and you may be gently interrogated as to whether you've scanned all the items...no please or thank you programmed in strangely

Right, that's where it comes from then! I only ever buy one of those three things and usually from a supermarket.

I was spoken to like I was dirt on their shoe last night at work because I had the audacity to ask her to put her cheese down on the scale as it was the reason her self scan till had stopped working, the rudeness of the general public far outweighs any rudeness of staff, generally staff are polite because although they don't usually like the job, they have bills to pay and don't want to be sacked. But just know if you're rude, I'm telling everyone I know what you said and we go back on cctv so everyone knows who you are too.

I think the 'I'm paying their wages' attitude is far more a concern that is a cashier doesn't always say please tbh.

I've seen the phrase thrown at teachers, police, nurses, etc but never at employees of a privately owned company before!

I'm not sure how far your £3.59 goes towards their pay.

I can't say I notice.
I'd be more likely to feel aggrieved if I held the door open for someone, let them go ahead of me in a queue or picked up something they'd dropped and it wasnt acknowledged, than if a shop assistant didn't say please.

I have "can I get my prescription?" Or " prescription" and then silence so I then have to ask "what's the name please?". Then there is no thank you either. The lack of manners in society is shocking.

I'm still paying their wages

This is a really poor attitude. Normally displayed by people who have to assert themselves 'above' others because they feel really shit about their own lives. I'm sure it makes you feel important however briefly to think not only do you feed these underlings and keep a roof over their head, but they haven't even got the basic manners to thank you for it, and say, 'Please' every time they interact with you!

I work on a cash desk in a shop and I actually cant remember if I say please! If people have had to queue/ wait a long time I will always say thank you for waiting. I don't say sorry .
And at the end of the transaction I'll say thank you, have a nice evening or something like that.
Some customers- sounds like OP is one of them- come with a very entitled or demanding attitude. Or sometimes as if you're not there at all , chatting to their friend/on the phone etc and then its difficult to remain polite and friendly when you have little to no interaction back. But I do try!

That doesn't bother me. Once had a shop assistant in urban outfitters who rattled off the returns policy so quickly that I asked him to repeat what he'd said.
He then proceeded to repeat it in a deliberately overly slow manner. This was a few years back and still annoys me. 😠

We moved house and one of our local supermarkets is Waitrose. Oh boy, the difference in the service! I know they probably feel more valued than the previous place. But they are always polite and friendly - and most importantly for me, they actually engage with you. I can't say I've noticed please or thank you, but they do look at you and talk to you. At the previous place the assistants would keep a running commentary across the tills about last weekend or their daughter's new job or whatever. Customers were totally ignored until they would say £3.59 and then just sit and wait. That supermarket closed down.
Like the difference between Ryanair and a non-budget airline. Ryanair threw Dd's sausage roll at her without even looking at her.
I also worked in a shop. As a PP said,it makes you feel better if you're polite to people, even if that is your 97th customer that day. I used to love interacting with customers, and I was on minimum wage.

The ones who don’t say the amount at all are the ones which get me. Youre just stood there and have to look at the screen. So rude

People are forced to work, they shouldn't be forced to smile and pretend they love their job and by manners you mean you want her to be humble and treat you with respect because you feel you are deserving of it as she is serving you right?

Please is for a question. The title of the thread is ‘when they are stating the amount’ this makes it a statement. You don’t need to say please for a statement 🙄

It doesn't matter if you find the job awful and boring you shouldn't be ill mannered. But no doubt they were raised in house where manners is not a word they know.

Yes this 💯

This.

I think I usually say that'll be £3.59 when you're ready, I'm not asking you I'm telling you, you either pay it or don't have your items. I don't want to be rude but it's a transaction that dosnt affect me, that money isn't mine, I'm just the middle man pay it or don't, don't matter to me 😂 I might say please after £3.59 but I really don't remember, it's not something I ever think about again after the fact because it's unimportant information

You've chosen to make a purchase and she's assisting you with that, why does she need to ask you nicely ie please and thank you when you're carrying out your desire to buy.
Perhaps it should go...
Op- I'd like to buy this please
Cashier - certainly
Op - thank you^^

I agree with you op. Recently I'm finding i am saying please and thank you much more than the assistant is. Last time it happened it went like this

Me: Hi, just these please. ( Placing items down)
Assistant: ( no eye contact, just scans items)
£4.50
Me: Thank you ( taps card on machine)
( picks up items)
Thank you, bye.
Assistant: ( sits down on chair behind til and picks up mobile phone)

This isn't the only time it's happened either.
When I used to work in a customer facing role I was always polite. Wouldn't dream of not saying a single please or thank you to the customer.

Do manners not exist anymore? I don't get it. So many drivers don't say thanks when you stop for them; that's where I notice it most. It's free to say please and thank you. 🙄

(I'm 36 and don't think it's an age thing. Loads of middle aged/older people are rude these days as well as young ones).

Personally, I find it far more polite to hear "that's £3.59" in a friendly voice than "£3.59 please".

I actually find please at the end of statement to be quite rude and abrupt at times. I have a colleague that asks questions or for help with a "please" at the end and I always find it clipped and like she is entitled to the answer, when usually it is something she should be working out herself.

This seems reasonable to me.