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Locked out of Facebook account

4 replies

longtompot · 15/07/2024 20:41

Does anyone know of there is a way to contact Facebook for help, as everything we have tried doesn't work.
My dh doesn't use his FB account but has one as a place marker. He recently has an email to say it had been signed into in America. He had another one saying someone has also set up payments on it. From what I can see as a friend nothing has changed, but he can't log in and the reset email isn't coming through to his email account. He keeps getting to the page saying waiting for authorisation to come through, even from the first try, so it's not as if he has done it multiple times and reached the limit. Trying to reset passwords means an email to his account, which isn't coming through.
Any other ideas of what we could try? He just wants to be able to retake control of it in order to delete it. Many thanks.

OP posts:
SnobblyBobbly · 15/07/2024 22:09

Flick off the WiFi and try logging in on your 4/5G (or vice versa).

I was going crazy last year after being logged out of my work page and this worked for me, after a massive search of things to try

longtompot · 15/07/2024 22:24

He's just tried it and sadly still the same waiting for approval page. Thank you anyway @SnobblyBobbly

OP posts:
Alicewinn · 15/07/2024 22:31

Following as the same thing happened to me. My account got hacked and never got it back.

longtompot · 15/07/2024 22:39

Well... he just checked his email and got all the emails with the login codes come through. Seems like there might have been an issue either their end or with our service provider. But he has got into it and set it to delete in a month.
Sorry, not of help for you @Alicewinn but I hope you find a solution soon.

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