Posting for Traffic... question re whether something was successfully submitted online.

[Ihavethebestdogs]

I'm really not great with technology and my mum is worse than I am! She had to submit some info online. It was fill in info, go to next page till completed and then press submit.

I did this with her and after pressing submit a message with words to the effect of 'Thank you for submitting your information' came up in green. All good!

We then tried to close the window but the phone screen is really small, and whatever we did or didn't do properly, the page came back into view and there were two buttons under the 'Thank you for submitting....' message. One said 'Submit' and the other said 'Cancel'. I think - (but can't fully remember because it happened quickly) - it said if you press submit info may go through twice so we had a bit of a panic and I suggested mum click on Cancel which she did.

As neither of us is computer savvy, can anyone here please tell me this: once you get a 'Thank you for submitting your info' message, does / can pressing the 'Cancel' button afterwards undo everything and cancel what went before?

This was for a single occupancy declaration to the Council to let them know mum still lives alone so she wants to be sure it went through. She's now worried it didn't reach them.

I'm hoping that once you get the 'Thank you for submitting...' message it doesn't matter if you press Cancel or hit the back button etc. Can anyone confirm that? Is it more likely than not that the info will have reached its destination?

Mum initially tried to submit the info over the phone but the recorded message was dreadful. We could barely understand what was being said, hence the attempt to do online.

She doesn't want to call to check because the waiting time is usually very long!
She's thinking of filling in the paper declaration too and sending that in as well with a note saying she tried online but wasn't sure it as successful. I think that might create problems if a different dept deals with paper declarations and her online one did actually go through.

Hope someone who's a bit more computer literate can shed some light. Thanks.

Edited to correct spelling.

No; once you’ve had the confirmation that the form has been submitted then you can’t undo it. The message you received will have been asking if you wish to submit the information again.

If your DM would rather complete the paper form and be certain that the information has been received then the council won’t have a problem with that, they will just check the information on the online form and the paper form is the same.

It's fine. It went.

You can always email whoever it is for confirmation, but actually once you've clicked on "submit", it will have gone.

Thanks @LovedFedAndNoonesDead @LiterallyOnFire and @TheShellBeach I felt a bit daft for asking but honestly didn't know so I appreciate the info and reassurances. I'll let my mum know. Thanks again.