Do not buy Beko products!

[Bulkypeepants]

Beko oven broke down after very short time. Customer service not helpful at all and will not repair. I suspect it is only the element that has gone which is very cheap to replace (but I wouldn't know how) so they are just being arseholes really by not attempting to fix.

Unreliable products and shoddy service.

I have a Beko tumble, dishwasher and fridge and they are great.

The element blew on my oven (not Beko, think it was Baumatic) when it was fairly new. These things happen.

My beko washing machine broke after 20 months. They refused to do anything. Arseholes.

My beko washer dryer broke after three years and they wouldn't do anything either.

I've always had Beko white goods. On the rare occasion I've need to speak to customer services they have been helpful.

The manufacturer has nothing to do with it though, unless you bought it directly from Beko.

This is exactly what happened to me. Apparently they feel that they don't have to adhere to the law if you don't register the product.

It does have something to do with the manufacturer if they are the ones offering a 2 year guarantee and 10 year's of parts!

But they can impose any terms on that that they want. And in this case it’s the registration within a certain amount of time. That’s the same as most manufacturers.

Well yes they can. My issue is they didn't tell me that in any literature that they sent with the oven. And regardless, as an offer of kindness and maintaining a degree of being reasonable, they could have offered to fix as it has only been 18 months.

https://www.beko.co.uk/guarantee-terms#:~:text=Beko%20Built%2Din%20appliances%20come,ProSmart%20Motor%2010%20year%20guarantee.

This is why Consumer Rights information needs to be taught in school.

Have you tried contacting the retailer? Who are the ones your contract is with?

Thankyou, I have seen that link in the interim so realised I was in the wrong! But my point still stands that Beko could have kindly just gone above and beyond and sorted anyway. It's never going to go down well in this day and age if customers buy appliances and they don't last long as they will quite rightly name and shame. It's not to be an arsehole, it's just fair that a reasonable amount of time elapses before appliances start going wrong.

Our Beko oven broke on Christmas Eve. It was the element and the oven was 8 years old. Dh changed the element once he could buy one and it was a quick repair, he watched a video on you tube. It works great now just like new.

Love my Beko fridge, freezer, washing machine. Going strong since 7 years. I'll certainly be buying again. Good price, quality ratio, good investment in technology and I know they even have a research centre in Cambridge.

I've got a moo-ing beko fridge too! 20 years old. I still wake up in the middle of the night thinking WFT after a loud CLUNK MOOooooooooo glug glug glug glug glug ngggggggg mmmmoooooOOOOOO glug

I'm rather fond of it, it's got a lot of personality for a fridge.

Beko fridge, freezer and washing machine here, all over 5 years old, all fine.

Mu cheapo Beko washing machine has been going 7 years. Friend's Beko fridge-freezer fine after 8.

I made the mistake of thinking all fridge freezers are much the same, so bought a cheap Beko. It's still going, but only just, never again!

I've just replaced my 11 year old beko washing machine as it was becoming temperamental.
From it's first use, it made a really loud and annoying humming noise when draining and spinning. It was so loud that my neighbour could hear it, and there's a garden between us!
I had to replace my five year old beko fridge freezer last Christmas, the inconsiderate bugger decided that 23rd December would be an ideal date to die, but it would wait until after I'd filled it first.
No more beko for me thanks.

Oh, don't get me started on Hoover washing machines 😠

But why should Beko (or any manufacturer) go 'above and beyond' at their own cost? Where do they draw the line?
At a day over 12 months (the min warranty they all have to offer) then you might have a point, but at 6 months over (and when you haven't done the 2 min job of registering) then I can see why they have stuck to their guns.

They offered the enhanced protection of a 2 year warranty. You chose not to take it up, but now you want to use it. I can see their point.

As I mentioned, they didn't send anything to say it had to be done by a certain time point.

I don't know where the line should be drawn for appliances going wrong, but 2 years sounds like a good point as highlighted by their guarantee, and my oven broke down after 18 months

Funny, I purchased a Leisure cooker years ago, the grill never worked. Due to life getting in the way it went out of warranty. When I cooked in the main oven the paint above would blister and burn off I ate with a putrid smell of burnt paint. Recently the clock broke which means I now have no oven (won't work without set clock) I contacted 'Leisure' who offered a engineer to visit (over a hundred pounds without cost of replacement parts) 'Leisure' are Beko

Almost everything is beko in this house. Never had a problem. First brand I look at. Lots of which best buys too.

I bought a Beko tumble drier. It overheated badly on first use, and destroyed all my children’s school uniform. They gave me my money back but refused to compensate me for the damaged clothes.