Question about online shopping

[WarriorN]

I've been using Sainsbury's for ages. A few items have, over the last few months, become unobtainable online and yet are held in stock at the shop they're collected from. (We sometimes go to the big store.)

If I ring them up might they see if they can be re-added to the delivery?

Are orders definitely picked from that big shop? Mine, weirdly, are picked from a store two towns over, rather than either of the large ones in the nearest towns either side of me. No idea why, and the drivers think it’s bonkers too.

I was actually told that it had swapped to miles away a while ago, which will be worse now as it's over the Tyne bridge (they're doing it up and down to single lane) and then they'd swapped it back to the original (massive) store.

Thanks for answering; was so tired I couldn't face a long winded phone call to Sainsburys but will try tomorrow!

Asda do this too. Branded stuff only online for a lot of staples I've noticed.