My DS has had a PCN from Civil Enforcement Ltd for £100 (reduced to £60 if paid in 14 days). He is 17 and only recently passed his test. He parked in a car park using Phone & Pay as the only option. He didn’t have the App so tried to phone them but kept getting cut off after entering his card details. He was in an area with not great signal but managed to phone me and I downloaded the App and paid for him. The App also had to verify my payment card before actually taking the payment.
All this took longer than the 10 minutes grace period given hence a parking charge has been issued. It seems really unfair to me. We paid for the parking and actually the minimum period of parking was 4 hours and DS only parked for an hour and a half so they’ve more than had their money!
Has anyone successfully appealed in a situation like this? Any advice?
Thanks.