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My son was attacked. Please help me write a complaint to the school

104 replies

PurpleBugz · 06/06/2024 15:09

I’m very emotional over this and need some help to word a complaint as the way I’m feeling I will just rant and I need this to be taken seriously.

I have an autistic 7 year old son. He has no school place currently. Today we were at the farm park in the soft play area. There were schools there on school trips. I was settling baby to sleep in the buggy and did not see it happening.

My son tells me he was in the soft play just sitting in a specific area he likes to sit in sometimes. Some boys from a school trip came and started building a castle with the blocks in the area he was in and told him he was being mean because he was in their castle. (Side note the blocks are from the toddler area and should not have been taken on the large frame). A girl from the school said she was going to get a teacher to stop them being mean (it’s not clear from what my son said if she was telling on my son or on the boys being mean to him. I’m aware for these boys to describe my son as mean there may be more to this story than I’ve been told. However my son is autistic and he experienced it as these boys came up to him and started being mean he says he didn’t do anything he was just not leaving an area they wanted him to leave. He does usually own up to provoking others so I do believe that he believes the story he has told me).

Anyway a member of staff arrived and told the boys “let’s do what he asks and leave him alone”. So I know an adult saw my child in distress asking to be left alone and told these kids to leave. The kids pretended to leave the area. The teacher then left the area. The boys came immediately back and attacked my son. He says there were 4 of them. He’s not being clear what was involved in the attacking but he has bitten through his lip and had a gushing nose bleed. The first I knew of it was my son coming running up to me covered in blood and crying. I calmed him down asked what happened and at that point he said some kids had attacked him I asked which kids and he said he didn’t know but they were wearing the school uniform. I took my son over to staff from this school and said my son says he has been attacked by children from your school. The staff member said it wasn’t children from their school as the kids from their school had come over to tell them there was a kid in soft play with a nose bleed. I took my boy to the toilet to clean him up and he vomited from how distressed he was. He wanted to leave and was scared to even walk past any children in that uniform. There was enough blood to soak through his jumper top and trousers.

I get kids get over excited and rough in soft play. I also understand my child doesn’t always read a situation correctly and there is a good chance he was annoying these kids trying to join in with their game when they did not want him to. If I had been made aware of the situation I could have distracted my child. He was unsupervised by me for less that 5 minutes while I attended to baby. I’m absolutely furious at the reaction of the school staff. My child has school trauma, he was picked on for being different when he was at school and had violent meltdowns as he struggled so much meaning he was restrained and traumatised. He’s had no school place for almost 3 years while I fight to get him an EHCP and acknowledged he needs a place in a special school- still no school place but one day he will have a place and be able to attend school again. He’s made massive progress at home and I’ve been trying to get him to understand when he goes back to school it will be different as they will know how to support an autistic child and instead of reacting how he does he should ask children to leave him alone and/or tell an adult he’s struggling/someone has been mean to him that way they will help him and he won’t get in trouble for the behaviour he got in trouble for before. I’m immensely proud of him that he didn’t attack these kids back or attack them when he was called annoying and mean this is massive progress for him. He did exactly as I've been teaching him to do he asked to be left alone and an adult was made aware of the situation. But on the drive home he’s sobbing begging me not to make him go back to school. I’m absolutely livid.

I spoke with the farm park staff on my way out and as it happens the staff member has seen my son every week for 2 years and knows him. He was really lovely to my boy and he said to me they have cctv so they will check that to see what happened but there is not much they can do really. I just feel the school should do something. They were in uniform so I know which school it was. My child’s story has an adult involved at one point so the school will be able to identify which children did this. I feel there should be a consequence they can’t be allowed to physically attack another child without consequences. They need to be taught if a child annoys them get an adult not beat them up. Even if it’s just a firm conversation with these kids that is better that nothing.

As you can see from this post I use a lot more words than needed to get a point across. I don’t want my email to school not to be taken seriously because of how I write. I also want to acknowledge my child is autistic and may have misunderstood but don’t want it dismissed as his fault because he is autistic as always happens when he was bullied at school previously. regardless of what provoked the situation you do t attack another child. It wasn’t just a shove to cause the injures my son has.

Can anyone help me with wording? Am I handling this the right way?
Thanks!

OP posts:
CorpusInterruptus · 06/06/2024 16:43

OhHelloMiss · 06/06/2024 16:13

@CorpusInterruptus and if it turns out her kid lied or instigated this?

She doesn't know what happened,remember???

Well yes, exactly. My memory is pretty bad, but I’m able to cope with the length of this thread Smile

ETA - also from what I see the OP would be receptive to finding out if it was an accidental injury too. She doesn’t seem to be on a mission here. Just to help her son deal with this in the most constructive way. I suspect it is quite hard being in the situation she is in.

Her child is reporting that they were attacked and they are displaying pretty bad injuries. It would be strange if she didn’t want to investigate this, wouldn’t it? Or were you just trying to stick the boot in? Either way, this isn’t helping the OP, so you carry on.

CorpusInterruptus · 06/06/2024 16:45

OhHelloMiss · 06/06/2024 16:27

There will be other people in the cctv footage so it won't be shared

Unless they have time on their hands and capability to edit out every person in the entire event!

They may indicate if there’s anything that corroborates the child’s account though. Which would allow the OP to take it further with the school, or indeed the police. Also, they may decide to do the inappropriate thing and share the footage. And if I were the OP, I wouldn’t be reminding them of their requirements here.

From what I can see, though, the OP would be receptive to finding out that it wasn’t an attack on her son, and I expect would potentially be relieved to have that knowledge too. So it’s worth a try either way.

Incakewetrust · 06/06/2024 16:47

Report it to the police as they'll contact the farm and obtain the cctv.
I'm so sorry this happened to your son xxx

PurpleBugz · 06/06/2024 16:53

OhHelloMiss · 06/06/2024 16:13

@CorpusInterruptus and if it turns out her kid lied or instigated this?

She doesn't know what happened,remember???

As I said in a previous comment. As the teachers completely dismissed it and didn't speak to the children involved I don't know what the other kids say happened do I? If the teacher had spoken with the kids and then told me they say my kid started it I would of course address it with my son. But they didn't even accept anything happened. And to be frank if my kids had started it I would still expect the staff to tell these other kids violence is not the answer and that they should have told a teacher. None of the other kids were hurt but my child has bitten into his lip and got a nose bleed. Retaliation to cause such injuries should not just be acceptable even if my kid started it.

He's always owned up to bad behaviour before. Even when he's not in trouble he will come to me and say he did xyz. I'm not delusional that he never does anything wrong. I work with kids I know they lie. It's how the teachers handled it that is what has made me so upset. I'm obviously upset my child is hurt but it was done by other children not adults- they shouldn't be punished for the sake of punishment they should be taught appropriate behaviour. But the teachers attitude and dismissal means no learning can come from the incident just my child have his terror that school means trauma reinforced

OP posts:
AlohaRose · 06/06/2024 17:00

Honestly, I’m aghast at the whole scenario. It doesn’t sound like any children were being supervised by anybody in this soft play area. The schoolchildren and your son were both out of adult sight for long enough for these kids to come over, start building a castle, tell your son off and go find a teacher to come over, then return and attack your son. No teachers were present, you weren’t around, there seems to have been no supervision from staff at the soft play and seemingly no other adults noticed or thought to intervene. What the heck is this place - a reconstruction of Lord of the Flies?

PurpleBugz · 06/06/2024 17:08

AlohaRose · 06/06/2024 17:00

Honestly, I’m aghast at the whole scenario. It doesn’t sound like any children were being supervised by anybody in this soft play area. The schoolchildren and your son were both out of adult sight for long enough for these kids to come over, start building a castle, tell your son off and go find a teacher to come over, then return and attack your son. No teachers were present, you weren’t around, there seems to have been no supervision from staff at the soft play and seemingly no other adults noticed or thought to intervene. What the heck is this place - a reconstruction of Lord of the Flies?

Edited

It was literally 5 minutes I had eyes off my boy. It's possible the last time I checked him was between the teacher leaving and him getting attacked. He looked fine when I last saw him but I looked from the ground pushing the buggy around the edges didn't speak to him. I don't think the lack of supervision is really the problem, the teachers were sat around the edges of the frame in the seats and from there can see most of the frame. If someone was looking then the area it happened in was clearly visible from the seating area. Things happen fast with children even when supervised and these things do happen what's got me so angry is how it was handled by the staff and how their handling of it reinforced to my son he won't be safe in a school

OP posts:
Cucumbering · 06/06/2024 17:10

get the cctv if there is some.

get factual details from your child. What exactly happened in what order.

speak to the safeguarding lead. A random attack on an unknown child in a public space is a safeguarding issue.

your complaint is with the school not the soft play centre.

CorpusInterruptus · 06/06/2024 17:12

PurpleBugz · 06/06/2024 17:08

It was literally 5 minutes I had eyes off my boy. It's possible the last time I checked him was between the teacher leaving and him getting attacked. He looked fine when I last saw him but I looked from the ground pushing the buggy around the edges didn't speak to him. I don't think the lack of supervision is really the problem, the teachers were sat around the edges of the frame in the seats and from there can see most of the frame. If someone was looking then the area it happened in was clearly visible from the seating area. Things happen fast with children even when supervised and these things do happen what's got me so angry is how it was handled by the staff and how their handling of it reinforced to my son he won't be safe in a school

OP you sound completely reasonable and a good mum. I’m sorry you and your son had that experience, regardless of the cause or outcome.

SummerInSun · 06/06/2024 17:16

TeenDivided · 06/06/2024 15:18

Dear HT,

I am writing regarding an incident that happened during your school's visit to XXX farm on <date>.

My autistic 7yo boy was sitting in the soft play area.

He says he was approached by 4 boys from your school who started being mean to him.
Another girl in uniform wet to get a teacher who told the boys to leave.
All good so far.

However, the boys then returned and attacked him, leaving him in a distressed state. <I enclose photos of his injuries.> He is clear that these were boys wearing your school's uniform.

I spoke to a teacher who brushed it off and said it couldn't have been one of their party. However, I repeat, my son is clear they were from your school.

My son is not in school as he was bullied at his own school, and the farm was one of his 'safe places'.

Please can you investigate and get back to me.?

Kind regards

XXXXX

That's perfect - use this

VotesForWomen · 06/06/2024 17:18

I'm of the opinion that you should watch the CCTV if you can. Interesting to know you have a legal right to see CCTV of yourself, I wasn't aware of that.

I'd also be making a police complaint.

EmeraldRoses · 06/06/2024 17:21

CorpusInterruptus · 06/06/2024 15:47

Biting through a lip and bloody nose isn’t a scuffle, it’s a reasonably serious assault.

I think the OP meant her son but through his own lip, not that one of the other boys bit him. Regarding the nose bleed, the OP doesn't know for definite how this happened, there's no evidence to suggest that another child hit/attacked him. I would wait until I had reviewed the evidence from the cctv and then write the letter of complaint to the school. If one of the other boys did attack the OPs son then there a possibility that one of the other school children witnessed this and would be able to say what they saw happen. I also agree reporting this to the police is over the top and would be better in the first instance to take it up with the school in writing.

MaryMaryVeryContrary · 06/06/2024 17:22

AlohaRose · 06/06/2024 17:00

Honestly, I’m aghast at the whole scenario. It doesn’t sound like any children were being supervised by anybody in this soft play area. The schoolchildren and your son were both out of adult sight for long enough for these kids to come over, start building a castle, tell your son off and go find a teacher to come over, then return and attack your son. No teachers were present, you weren’t around, there seems to have been no supervision from staff at the soft play and seemingly no other adults noticed or thought to intervene. What the heck is this place - a reconstruction of Lord of the Flies?

Edited

Agree. Something doesn’t stack up (not blaming anyone in particular) and I think at least requesting to see CCTV may help straighten this out

MaryMaryVeryContrary · 06/06/2024 17:23

AlohaRose · 06/06/2024 17:00

Honestly, I’m aghast at the whole scenario. It doesn’t sound like any children were being supervised by anybody in this soft play area. The schoolchildren and your son were both out of adult sight for long enough for these kids to come over, start building a castle, tell your son off and go find a teacher to come over, then return and attack your son. No teachers were present, you weren’t around, there seems to have been no supervision from staff at the soft play and seemingly no other adults noticed or thought to intervene. What the heck is this place - a reconstruction of Lord of the Flies?

Edited

Agree. Something doesn’t stack up (not blaming anyone in particular) and I think at least requesting to see CCTV may help straighten this out

Longma · 06/06/2024 17:25

LiterallyOnFire · 06/06/2024 15:12

TBH, if you want to do it by complaint, I would complain to the soft play/farm management (assuming they promise supervision).

AFA the schoolboys are concerned, I would make a police report. It's assault.

But if these school children were young enough to be playing in a soft play zone I'd imagine they are also fairly young, almost certainly younger than the age if criminal responsibility,

Would the police really investigate a fight between 7 year old children, for example?

sunnyday81 · 06/06/2024 17:25

Sounds awful. I’m sorry your son was hurt and upset. Unfortunately, without an adult supervising either party (no blame attached - you had your baby to look after and they had dozens of children) you can’t prove anything. Maybe they did come up and just whack him. Maybe one gave him a small shove and he shoved them and then they whacked him. Maybe he whacked them hard first and then they whacked back. Or perhaps it was a completely different child and he just assumed it was them due to a similiar colour top or maybe they shouted at him and he got stressed and tripped over. 🤷🏼‍♀️ No one can prove anything and an upset / stressed group of 7 year olds make for incredibly unreliable witnesses. The farm won’t hand you the cctv due to data protection (GDPR). If you email the school the teacher will truthfully say she didn’t witness a physical altercation and the children will lie or down play what happened or truthfully say they didn’t hurt your son, depending on what side of the fence you’re sitting on.

It’s a rubbish situation but I would personally try to mitigate the upset to your son by comforting him as you have been and coming up for a game plan for next time. Eg if children are unkind with words or actions he leaves the situation and comes to find you / an adult in charge and not remain and try and solve the issue so it doesn’t escalate like it did this time.

Hooe he’s feeling better now x

CorpusInterruptus · 06/06/2024 17:27

EmeraldRoses · 06/06/2024 17:21

I think the OP meant her son but through his own lip, not that one of the other boys bit him. Regarding the nose bleed, the OP doesn't know for definite how this happened, there's no evidence to suggest that another child hit/attacked him. I would wait until I had reviewed the evidence from the cctv and then write the letter of complaint to the school. If one of the other boys did attack the OPs son then there a possibility that one of the other school children witnessed this and would be able to say what they saw happen. I also agree reporting this to the police is over the top and would be better in the first instance to take it up with the school in writing.

I don’t disagree with any of this. Although I think the bit lip could be part of an assault, if one happened. When you get hit or pushed you can have this occur.

Longma · 06/06/2024 17:27

Seeline · 06/06/2024 16:20

We don't know how old the other children were - OP hasn't said

As they were in soft play almost certainly under the age of 10 I'd imagine.

cansu · 06/06/2024 17:32

If there is CCTV then the first thing to do is to ask the farm to check and tell you what happened.

You don't know what happened. You were not supervising your son.

If there is evidence you can then approach the school about the incident.

RedHelenB · 06/06/2024 17:33

Cucumbering · 06/06/2024 17:10

get the cctv if there is some.

get factual details from your child. What exactly happened in what order.

speak to the safeguarding lead. A random attack on an unknown child in a public space is a safeguarding issue.

your complaint is with the school not the soft play centre.

Not a safeguarding matter. The head will be fine to contact.

velveteens · 06/06/2024 17:35

Just to note that members of the public have no recourse to access CCTV from private/commercial/licensed premises. So please don't go in all guns blazing demanding to view it, only the police can legally do this.

Upminster12 · 06/06/2024 17:37

saraclara · 06/06/2024 15:43

I'm so sorry for what your boy went through. But you can't really accuse the teachers of not supervising the pupils properly, when you weren't supervising your son.

If the soft play can provide evidence of what the boys did, you have something to go on (but they probably won't share it with you, you'd have to ask then to send it to the school I imagine).

So yes, keep it very simple and factual rather than a 'why weren't they being supervised?' rant

The OP can trust her son not to attack other children. He doesn't need supervision. The children who attacked him clearly do.

I don't supervise my neurotypical 5 year old at soft play, that wouldn't mean I'd been remiss it she was assaulted.

CowboyJoanna · 06/06/2024 17:37

LiterallyOnFire · 06/06/2024 15:12

TBH, if you want to do it by complaint, I would complain to the soft play/farm management (assuming they promise supervision).

AFA the schoolboys are concerned, I would make a police report. It's assault.

The criminal age of responsibility in this country is 10. As much as I don't think there should be a minimum and the little shits should be in the same prisons as adults...that's the law. And I think these kids were younger than 10 to be on a school trip to a farm park soft play.

Anyway OP YANBU, your poor poor DS, I bet it really scared him Sad

Upallnight2 · 06/06/2024 17:42

AgentProvocateur · 06/06/2024 15:26

As hard as it is - and I have every sympathy with your son - I think you have to let this go. It’s his word against other primary aged children’s word and you don’t know what happened.

I assume OP wasn't watching either?

MinervaMcGonagallsCat · 06/06/2024 17:51

LiterallyOnFire · 06/06/2024 15:12

TBH, if you want to do it by complaint, I would complain to the soft play/farm management (assuming they promise supervision).

AFA the schoolboys are concerned, I would make a police report. It's assault.

The other children are below the age of criminal responsibility - not a police matter.

OP that's awful what happened. I think you are right to raise it with the school and play centre.

PurpleBugz · 06/06/2024 17:51

Thanks again for the help so far.

I won't be going to the police I agree for primary aged children that would be ott.

I have emailed he farm and told them my sons story given the time and where in the frame it happened and what my son was wearing and the colour of uniform of the kids he say did it. (It was an unusual uniform will be easily identifiable which school the children are from). I asked them not to delete the footage and please can they tell me what happened. I've also given my permission for the footage of my son to be shared with the school if the school requires evidence.

Thank you @TeenDivided your response was very helpful ive got it sat in draft email waiting to send when I hear what the cctv shows.

Home now and my son is calmer although still upset. Hes saying is face hurts and just laying on sofa sad. Possibly his face has swollen but he has been crying so may just be that. He's now shown me the tooth that went into his lip is wobbly! It is a baby tooth and an age appropriate tooth to be wobbly at 7 so I'm not going to make a big deal of that but that it's wobbly after today's incident implies he got quite a whack to the face.

OP posts: