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My son was attacked. Please help me write a complaint to the school

104 replies

PurpleBugz · 06/06/2024 15:09

I’m very emotional over this and need some help to word a complaint as the way I’m feeling I will just rant and I need this to be taken seriously.

I have an autistic 7 year old son. He has no school place currently. Today we were at the farm park in the soft play area. There were schools there on school trips. I was settling baby to sleep in the buggy and did not see it happening.

My son tells me he was in the soft play just sitting in a specific area he likes to sit in sometimes. Some boys from a school trip came and started building a castle with the blocks in the area he was in and told him he was being mean because he was in their castle. (Side note the blocks are from the toddler area and should not have been taken on the large frame). A girl from the school said she was going to get a teacher to stop them being mean (it’s not clear from what my son said if she was telling on my son or on the boys being mean to him. I’m aware for these boys to describe my son as mean there may be more to this story than I’ve been told. However my son is autistic and he experienced it as these boys came up to him and started being mean he says he didn’t do anything he was just not leaving an area they wanted him to leave. He does usually own up to provoking others so I do believe that he believes the story he has told me).

Anyway a member of staff arrived and told the boys “let’s do what he asks and leave him alone”. So I know an adult saw my child in distress asking to be left alone and told these kids to leave. The kids pretended to leave the area. The teacher then left the area. The boys came immediately back and attacked my son. He says there were 4 of them. He’s not being clear what was involved in the attacking but he has bitten through his lip and had a gushing nose bleed. The first I knew of it was my son coming running up to me covered in blood and crying. I calmed him down asked what happened and at that point he said some kids had attacked him I asked which kids and he said he didn’t know but they were wearing the school uniform. I took my son over to staff from this school and said my son says he has been attacked by children from your school. The staff member said it wasn’t children from their school as the kids from their school had come over to tell them there was a kid in soft play with a nose bleed. I took my boy to the toilet to clean him up and he vomited from how distressed he was. He wanted to leave and was scared to even walk past any children in that uniform. There was enough blood to soak through his jumper top and trousers.

I get kids get over excited and rough in soft play. I also understand my child doesn’t always read a situation correctly and there is a good chance he was annoying these kids trying to join in with their game when they did not want him to. If I had been made aware of the situation I could have distracted my child. He was unsupervised by me for less that 5 minutes while I attended to baby. I’m absolutely furious at the reaction of the school staff. My child has school trauma, he was picked on for being different when he was at school and had violent meltdowns as he struggled so much meaning he was restrained and traumatised. He’s had no school place for almost 3 years while I fight to get him an EHCP and acknowledged he needs a place in a special school- still no school place but one day he will have a place and be able to attend school again. He’s made massive progress at home and I’ve been trying to get him to understand when he goes back to school it will be different as they will know how to support an autistic child and instead of reacting how he does he should ask children to leave him alone and/or tell an adult he’s struggling/someone has been mean to him that way they will help him and he won’t get in trouble for the behaviour he got in trouble for before. I’m immensely proud of him that he didn’t attack these kids back or attack them when he was called annoying and mean this is massive progress for him. He did exactly as I've been teaching him to do he asked to be left alone and an adult was made aware of the situation. But on the drive home he’s sobbing begging me not to make him go back to school. I’m absolutely livid.

I spoke with the farm park staff on my way out and as it happens the staff member has seen my son every week for 2 years and knows him. He was really lovely to my boy and he said to me they have cctv so they will check that to see what happened but there is not much they can do really. I just feel the school should do something. They were in uniform so I know which school it was. My child’s story has an adult involved at one point so the school will be able to identify which children did this. I feel there should be a consequence they can’t be allowed to physically attack another child without consequences. They need to be taught if a child annoys them get an adult not beat them up. Even if it’s just a firm conversation with these kids that is better that nothing.

As you can see from this post I use a lot more words than needed to get a point across. I don’t want my email to school not to be taken seriously because of how I write. I also want to acknowledge my child is autistic and may have misunderstood but don’t want it dismissed as his fault because he is autistic as always happens when he was bullied at school previously. regardless of what provoked the situation you do t attack another child. It wasn’t just a shove to cause the injures my son has.

Can anyone help me with wording? Am I handling this the right way?
Thanks!

OP posts:
NeverWheesht · 06/06/2024 15:55

I'd want to see the CCTV footage before doing anything else.

OhHelloMiss · 06/06/2024 15:57

And what do you want from this complaint op?

Seeline · 06/06/2024 15:58

As you didn't see what happened I really don't think you have a leg to stand on.

You can't be 100% certain that he was attacked, that some one else imposed his injuries, who was involved.

You said in your OP that there were several schools on trips, so you can't even be sure of the school.

How reliable is your DS at describing people, uniforms etc?

If you are certain, I think you should go to the police - they will be able to access the CCTV - no one else will be allowed to.

mitogoshi · 06/06/2024 15:59

I think you need to see the footage and work out what actually happened. He's been hurt but it isn't clear how - deliberately? an accident? He hit out first? Once you know you can then write to the head teacher from a point of clarity.

Lilacbluebells · 06/06/2024 16:00

OhHelloMiss · 06/06/2024 15:57

And what do you want from this complaint op?

Seriously - it’s clearly for the school to deal with if it happened as the OP thinks it did. It isn’t for the police but is definitely for the school! I would CERTAINLY want to know if my child had behaved like this; I’d hope most of us would Hmm

TheShellBeach · 06/06/2024 16:02

OhHelloMiss · 06/06/2024 15:57

And what do you want from this complaint op?

Presumably for the children concerned to be punished.

CorpusInterruptus · 06/06/2024 16:02

coxesorangepippin · 06/06/2024 15:54

In a nutshell, yes you should have been supervising, obviously

How long did the 'attack' last? Sounds like it was a long time??

Ha wow.

OP - it’s totally ok to occasionally not have eyes on your 7 year old in a soft play. Particularly when you were looking after your other child for a couple of moments. Every mother will have these moments, and the last thing you need is to be guilted by someone in this way. You’re doing your best and it doesn’t give other kids the excuse to attack him.

CorpusInterruptus · 06/06/2024 16:03

OhHelloMiss · 06/06/2024 15:57

And what do you want from this complaint op?

Think about it really hard and I’m sure you’ll come up with something. I know you can if you really try, unless you were just trying to be cruel?

TeenDivided · 06/06/2024 16:06

I expect what the OP wants is:
. To not just leave it, to feel she has done something
. To find out more about what happened
. If the other boys are identified and found to be at fault, then some sort of consequence for them
. If her own DC 'started it' by being physical first then she would know and be aware for future

FunLurker · 06/06/2024 16:06

PurpleBugz · 06/06/2024 15:53

Yes this is why I wanted to mention my son's autistic in my complaint. 3 years ago definitely a high chance my boy reacted physically to a perceived bullying when it may not have been meant that way. I do think had he run and fell he would have said that. And he is very clear these kids attacked him. I would accept my son provoked them by being irritating, had the teacher spoken to the children not just brushed it off I could have explained to my son what provoked it. what's got me so angry is regardless of what provoked it he was set upon 4 against 1. Even if my son started it with a shove (which I don't believe happened but can accept as a possibility) the school children reaction should have been to go to an adult not attack him.

Because the staff just dismissed it I can't address anything my son did

Although their were 4 boys, if like you said your son might of pushed 1, that boy might of just pushed your boy back. That boy might also have sen. Not by any means saying what happened is justified just be careful with the letter your going to write. Hopefully cctv will explain things more clearly, although I'm not sure if the farm can actually share the images with you, they should be able to tell you what's in them.

coxesorangepippin · 06/06/2024 16:08

OP - it’s totally ok to occasionally not have eyes on your 7 year old in a soft play.

^

An autistic one, who has had extensive problems with school aged children? As described by the op?

Really? You couldn't keep a lookout?

CorpusInterruptus · 06/06/2024 16:09

It seems the OP is getting harsh feedback for not watching her child for a few minutes, but the school is totally justified in doing the same?

RedHelenB · 06/06/2024 16:11

I wouldn't say anything until you know what the CCTV shows. I think you need to keep a closer eye on your son too, then you can help him navigate these situations.
If it happened as he says, then definitely contact the school, citing the CCTV evidence

DogInATent · 06/06/2024 16:11

Without going into the specific details of your situation, the simplest format for writing to the school would be to follow the DESC script. It only needs four paragraphs:

  1. Describe what happened. Keep it factual. Explain what happened, when it happened, and the order things happened in. This paragraph must be neutral and matter of fact.
  2. Emotion. Explain how what has happened has made you feel, and in this case how it made your son feel.
  3. Solution. Say what you want to happen as a result of this letter. If there's nothing you want from this, there's no point in writing the letter in the first place.
  4. Consequence. What will you do if you don't get the solution you're requesting.
OhHelloMiss · 06/06/2024 16:13

@CorpusInterruptus and if it turns out her kid lied or instigated this?

She doesn't know what happened,remember???

PurpleBugz · 06/06/2024 16:16

OhHelloMiss · 06/06/2024 15:57

And what do you want from this complaint op?

For the children involved to learn attacking another child is not acceptable behaviour so this doesn't happen again to another child. Letting them get away with it even saying they could not have done it because they informed the teacher my child had a nose bleed is only going to teach them this behaviour is fine

OP posts:
Ohfuckrucksack · 06/06/2024 16:16

Police is ridiculous - the children are under the age of criminal responsibility.

You do not know what happened.

Will your child be able to give you any more details when he feels safe?

If there is something on the CCTV I'm not sure the soft play will be allowed to share it with you.

You've already mentioned it to the school. They may have a discussion internally but it is very unlikely that you will get more than 'we have discussed it inhouse'

If your child is at this soft play frequently is her territorial about it? It sounds like he might be 'there's a place he likes to sit' and it sounds like the teacher's reaction 'let's leave him alone' suggested that he was exhibiting distress by children being in this area.

I think if your child behaves in a way that is younger than his years due to his autism then you have to parent in a way that matches that - which may mean closer supervision.

If the other children were 5-7 from the school it would be normal for them to play independently without supervision, so I would not expect anything more from the teaching staff than to be there for issues raised.

OhHelloMiss · 06/06/2024 16:19

Op the school will likely just say thanks for your email, we will investigate internally

And that will be the last of it. You won't hear back and will have no idea if it was ever looked at

Seeline · 06/06/2024 16:20

We don't know how old the other children were - OP hasn't said

DogInATent · 06/06/2024 16:23

Good grief, the Miss Marples are stirring up a storm in a teacup with this one. Why ever would you call the police, or think that such a suggestion is serious enough to warrant a sub-discussion and thread derailment over.

Whatever actually happened a child has ended up with a nosebleed and very upset. It is not unreasonable to want write to the headteacher to ask for an investigation and an apology if one is found to be owed.

PurpleBugz · 06/06/2024 16:24

Those saying my son may have started it. This is half of why I'm so angry with how the teachers managed it. Had they called the boys involved over and spoken with them about what had happened. Not in front of me and not necessarily a telling off but to speak with them about what happened they could then have told me the school kids said my son started it and I could have spoken to my son and explained that while what they did was wrong he was also wrong for doing whatever he is accused of. I understand i have a responsibility to address violent behaviour in my children. But because the teachers immediately said it wasn't their kids and dissmissed it completely I cannot help my son learn from it if that is indeed needed. As it happens I believe my son was not physical with them and didn't start it I think there is a good chance he was annoying them trying to join in the game or there is a good chance he told them they shouldn't have the toddler blocks in the main frame as this is a rule he's broken previously and had to learn to abide by himself

OP posts:
Iwant2beJessicaFletcher · 06/06/2024 16:25

I think you can view the cctv as your son is on it as you are allowed to watch where you (or your son in this case as he's under 18) have been filmed. What you are not allowed to do is to take your own recording of it.

But by you watching it, you will be able to identify exactly what happened and then decide your next steps.

www.gov.uk/request-cctv-footage-of-yourself

PurpleBugz · 06/06/2024 16:26

Seeline · 06/06/2024 16:20

We don't know how old the other children were - OP hasn't said

I'm not sure. They were a primary school. I would estimate they were 6 or 7. Possibly some were 8. They were the same size as my 7 year old

OP posts:
Ohfuckrucksack · 06/06/2024 16:26

From that link about CCTV

The CCTV owner might not be allowed to share any footage if:

  • other people can be seen in it
  • they’re not able to edit out people to protect their identity
OhHelloMiss · 06/06/2024 16:27

There will be other people in the cctv footage so it won't be shared

Unless they have time on their hands and capability to edit out every person in the entire event!

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