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Ordered 12 packs of laminate flooring and 5 have a yellow sticker and don't fit?

12 replies

Floorzies · 01/06/2024 16:27

Anyone come across this?

It seems to be the same flooring, same colour, same brand, same packaging.

But 5 of them have yellow stickers on the end of them and different serial numbers to the others.

I have a professional laminate layer here and he's opened a stickered pack and it just won't click into the others. The first 6 all went together smoothly.

Are they different types? Different batches?

The website says to return items you have to pay £50 plus VAT. But surely not if the laminate won't fit together?

I've got a feeling they're going to say they're no different but I watched him slide the first packs together with no issues but the yellow sticker pack just will not fit to the others.

OP posts:
Floorzies · 01/06/2024 16:31

Also it's leaderfloors which have really bad customer service reviews when things go bad so am nervous!

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Floorzies · 01/06/2024 16:47

Am I within my rights to ask them to return and replace these with ones that fit without any further cost to myself?

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Floorzies · 01/06/2024 19:40

They're different sizes!

Ordered 12 packs of laminate flooring and 5 have a yellow sticker and don't fit?
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MogHog · 01/06/2024 19:43

The sizes of the sq m per pack aren't even the same so I'd love to see how they could possibly same they were the same.
They don't really have a leg to stand on

KirstenBlest · 01/06/2024 19:46

What did you order?

NigelHarmansNewWife · 01/06/2024 19:48

Tell them they haven't sent 10 identical packs. You haven't got what you ordered and the yellow stickered product isn't a match to the rest. Leave it at that. If laminate is like anything else, you're advised to use the same batch for a job.

Floorzies · 01/06/2024 19:49

KirstenBlest · 01/06/2024 19:46

What did you order?

12 packs of one item.

The delivery was delayed and the guy said they would have to split the order from 2 warehouses.

So I think they're different at each warehouse.

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NigelHarmansNewWife · 01/06/2024 19:50

And don't let them say you can't return it because it's been opened. They haven't sent what you ordered.

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Floorzies · 01/06/2024 19:53

So the ones with the yellow sticker aren't the same size as what I ordered.

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KirstenBlest · 01/06/2024 19:53

They should be the same size and batch number, but you know that.
Get them to collect them and deliver what you ordered, at no extra cost to you.

Floorzies · 01/06/2024 20:49

KirstenBlest · 01/06/2024 19:53

They should be the same size and batch number, but you know that.
Get them to collect them and deliver what you ordered, at no extra cost to you.

I will call first thing Monday.

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