This may be long sorry!
They say I owe a £1000 and it’s now gone to solicitors - but I paid it off in Dec 21
The only evidence I’ve got is on my bank statement.
So…
Account was in husbands name and when we separated he didn’t pay the bill.
I stayed living in the property so agreed to pay the debit as I’d used the energy.
I’ve gone through old emails and found a transcript of me chatting to someone online at Eon chat asking to change the account to my name. That was in the March 21. The chat ended so I assume I ended as was waiting too long / something came up.
I must have gotten through at some point as remember logging on line and paying it. I must have had the account changed and can vaguely remember speaking to a woman about it. ( the change of name on account)
Ive no emails about this.
Next email I have is from EON NEXT in the January 2022. I still was paying them energy and was up to date.
Started getting letters off the debt collector around January 2023. Spoke to them and said I’d already paid it. Spoke to EON they said I’d been moved over to EON NEXT and there was no debt at all and promises to contact debt collectors.
Rinse and repeat every six months or so
Ive recently left EON NEXT and they actually owed me money which they paid me back.
Received a solicitors letter this afternoon saying I was going to get a CCJ if I didn’t pay the out standing £1000 😩
Rang them up, spoke to a very sceptical guy ( who pissed me off and kept talking over me) who said I still needed to fill out the form to deny the debt and that EON NEXT would say there is no evidence of the debt or it being paid off because it had been sold to the debt collector 😭 BUT I did get a reference for the account ( although not sure if it was for EON or debt collector) SURELY they would keep records??
EON are not open now till Monday 🙈
But honest to god I dont think I can bare another nightmare on the phone talking to customer services based around the world as had very similar with Voda phone recently. I spent two hours on the phone being told BS then cut off. This was after months of phone calls to get it sorted. I ended up walking in to a Voda phone shop and asking the manager to ring head office escalate it - which he did and it was all sorted.
Any advice?