I phoned and booked a taxi by phone this evening from home to 162 XYZ Street.
The driver turned up and asked where I was going. I told him 162 XYZ Street.
He huffed and puffed complaining about how it would be hard to get there due to the traffic calming measures.
I said never mind, just let me out (it was walkable, it's just that it was raining and I was running late). But he had locked the doors and he just drove off. I didn't know what to do. I was so flustered I didn't even realise he was going in the wrong direction. A couple of mins later he then stopped outside 142 XYZ Street and said "is this it". I said no. He was then about to turn the taxi round to back in the right direction of where 162 was but I INSISTED he let me out. I told him I would pay, just let me go. He said don't bother (to pay) and then let me out.
I phoned the company immediately to complain. They said someone would phone me back to get details. They did not. I phoned again about 4 hours later. They were clearly disinterested. They said the details would be passed onto their Head Office but that I would not hear anything further. They refused to give the driver's name or badge number (it was a licensed black cab - not London though) talking about GDPR. They reluctantly gave me the reg plate of the taxi when I insisted I needed something.
What do you think? Particularly about the not letting me out the taxi bit.
Thanks